招聘行政酒廊接待员_莆田秀屿假日酒店招聘信息-最佳东方

Duties and Responsibilities工作职责

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

友好热情的欢迎和接待所有客人,努力认识及称呼客人的名字

· Registers and rooms all arrivals according to established procedures

根据相关程序登记及引领所有的入住客人.

· Maintains intimate knowledge of departmental standards and procedures

熟知部门的标准和程序

· Greet the guests upon their arrival and escort them to the Club Lounge for check-in if the reception desk is occupied by other guests.

如在前台繁忙的情况下主动的欢迎和护送客人到俱乐部酒廊登记入住

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. If there is a need of assist. Co-ordinate with other departments or sections for all enquires from guests.

准确操作入住,退房和换房程序并完整输入所有资料到酒店电脑系统，和其他部门紧密协合作满足客人要求.

· Keeps abreast of all modifications to accounting policies and procedures

与同事一起共同遵循和保证所有财务政策和程序的更新

· Ensure the breakfast, afternoon tea and evening cocktails are set up accordingly.

确保完成早餐,下午茶,鸡尾酒会的准备工作

· Delivers newspaper and magazine in the Club rooms

发放报纸和杂志给行政楼层客人

· Ensure the cleanliness of the Club lounge at all times

确保酒廊的清洁

· Knowledgeable in the F&B lounge menu and cocktail drinks

熟悉菜单和所提供的酒水服务

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also InterContinental Hotels Group Loyalty programs.

熟悉所有推广的程序，比如，季度推广，航空会员计划，洲际酒店集团的忠诚计划

· Is familiar with other InterContinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

熟悉洲际集团的其他酒店以便推销和为客人预定

• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/ Executive Club Manager if he/she unable to assist

关注并满足客人的要求,在问题不能解决的情况下立即汇报主管或经理

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

为给客人离店之前留下美好的印象做出一切努力

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems

熟悉全面的知识技能,包括预定的程序,电邮和留言的读取,预定系统的操作

· Maintains exemplary department standards of behavior and appearance and attitude as expected in a IHG Brand

行为和表现和酒店品牌保持一致

· Daily to check through PCR members and VIPs list and arrival reports, to check rooms of expected arrival guests and ensure that amenities are prepared and ordered. Upon arrival, greet and welcome them.

每日检查和确保所有当日达到客人特别是优越会会员及重要客人的房间和欢迎物品,在客人入住的时候亲切的欢迎他们

· Maintain files on Hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information.

保留所有酒店设施,航班时间表,交通线路和地图相关旅游信息的存档

· Be conversant with all hotels’ activities by reading event order, Public Relations materials and also promotion of competitor advertisement in the media for details on special promotion.

熟悉酒店的各种宴会，公共关系信息同时了解竞争对手的一些宣传和推广

· Attends to all guests’ queries / complaints and channel feedback to the relevant Department Heads for appropriate actions. All such queries and complaints must be given immediate attention. If necessary, to pacify guests while investigate is being carried on and also it must be recorded it the logbook.

留意客人的要求及时反馈给相关的部门领导,对所有的要求必须又及时的行动,在有的情况下,先安抚客人同时做好记录

· Distributes VIP report to department concerned after having obtained room ambassadors. Check additional VIP report for delivery of special amenities and prepares additional requisition for VIP Walk In for distribution.

和相关部门紧密沟通贵宾客人的相关信息,同时检查更新的贵宾到达报表,同时保证相应的欢迎物品,包括准备无预定贵宾的欢迎物品

· Accepting reservations for the next destination hotel bookings

为客人预定下一个酒店

· Providing assistance with specific queries or problems

根据客人具体要求提供帮助

· Checks long staying guest list for sending weekly fruits and flowers.

每周检查长住客人报表并发水果和鲜花

· Bid farewell to VIP checking out guests

在退房时热情欢送贵宾

· To arrange a birthday gift to resident guest especially Long Staying Guests or Returning Guests,

为长住客人和回头客人安排生日礼物

· Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

努力为酒店的会员和贵宾创造一个安全,优雅,高品质服务的环境

· Assist in any other duties as assigned

完成其他分配的任务

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

了解并坚持职业的、健康的、安全地立法、政策和程序

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers

及时对危险的情形采取补救措施，并对主管通报存在的潜在危险

· Log security incidents and accidents in accordance with hotel requirements

按酒店的要求，记录安全事故和意外事故

· Follow to the arrangement of multiple task

遵循酒店所安排的不同种工作

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