岗位职责
1.接受线上、线下客户对酒店的预订需求,并予以妥善解决;
2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录;
3.处理房间预订的程序,给宾客提供最新和最准确的房况信息;
4.落实“预订未到宾客”的名单和每日团队取消情况。
岗位要求
1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;
2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;
3.中专以上学历,普通话标准;
4.熟练掌握基本办公软件操作,打字熟练;
5.具有星级酒店、预订等相关工作经验者优先;
昆明花之城豪生国际大酒店Howard Johnson City of Flower Hotel Kunming花之城位于昆明空港经济圈,项目净占地89亩,建筑面积25万平方米,总投资达30亿元,是云南怡美实业集团历时三年酝酿规划,将云南花卉文化和现代商业发展相融合,尽心打造的中国第一个花卉主题城市商业综合体。昆明花之城豪生国际大酒店是与美国豪生集团合作,并进驻花之城的首家大型酒店。酒店共设客房2268间,分别以玫瑰、山茶、薰衣草、兰花四个不同主题精心设计四个大堂并配以相应花卉主题客房。 昆明花之城豪生国际大酒店同时配有,昆明最高端时尚、配套最为齐全的会议、婚庆服务中心——怡美国际会议中心,全球首个花园式奢侈品折扣中心——宝奢购物中心,亚洲最高艺术水准的花卉博览中心——南亚花卉博览中心,全球最大植物护肤体验中心、全球首个中法300年香料贸易文化体验式博物馆、4D穹幕影厅等配套设施。作为云南地标性城市商业综合体,花之城以包罗食住行游购娱于一体的360°丰富业态,为八方来客带来截然不同的全新体验。昆明花之城豪生国际大酒店开业仅52天就实现了客房日销量从0到1200的突破,至今不断刷新由自己创造的客房销量纪录。凭借强大的配套设施、先进的服务理念和骄人的经营业绩,昆明花之城豪生国际大酒店先后获得世界金钥匙组织“中国金钥匙服务精选酒店”、世界酒店·五洲钻石奖“最佳新开业酒店”、中国酒店业金光奖“中国酒店业最佳城市地标酒店”、携程网“最佳新锐酒店”、去哪儿网“优选合作伙伴”等荣誉。 The city of flower located in Kunming airport economic circle, The project covering 15acre and Building cover 250,000m2. Total investment of 3 Billion, it’s the first flower theme city commercial complex in the world. Howard Johnson City of Flower Hotel Kunming belong to Yimay Group, as the first largescale hotel from the hotel management company of Yimay industrial holding group.There are 2268 rooms under four themes which are Rose, camellia, lavender, and orchid as the biggest monomer hotel in mainland China.Hotel facilities include the most comprehensive conference and wedding service Center in Kunming, the first global garden luxury shopping Center, the highest artistic level Flower Expo Center in Asia, the global floral skincare experience center, the first 300 years China-France aromatic trade culture experiential museum, and 4D Media hall movie, etc. As the landmark city commercial complex of Yunnan. City of flower contain all-around services, we are about to bring the unique and original experience to guests.Howard Johnson City of Flower Hotel Kunming awarded “Golden Keys China Luxury Collection Hotel Award”, “Continental diamond annual best newly——Opened hotels”, China Hotels Golden Ray Award“Best City Landmark Hotel of China”, Ctrip “The Best New Hotel Award 2015”,Qunar”Excellent Hotel Award”, AliTrip “2015 Annual the Best Cooperator Award”, etc. with a strong supporting facilities, advanced service philosophy and impressive business results.