1、督导完成餐厅日常经营工作,编制人员出勤表,检查员工的出勤情况,检查员工的仪容仪表是否符合要求。
2、负责制定餐厅推销策略,服务规范与程序并组织实施。
3、定期组织员工学习服务技巧技能,对员工进行服务意识、推销意识的训练,定期检查并做好培训纪录。
4、妥善处理客人的投诉,不断改善服务质量。加强现场管理,营业时间坚持在一线,及时发现与纠正服务当中出现的问题。
5、对餐厅服务质量进行检查,把好餐厅出品服务的每一关。
6、负责餐厅财产管理,掌握和控制好物品的使用情况,减少费用开支与物品损耗。
7、检查监督餐厅的卫生清洁工作,保持环境卫生,负责餐厅美化工作,抓好餐具、用具的清洁消毒。
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昆明花之城豪生国际大酒店,属于温德姆酒店集团成员酒店,是云南地标性城市酒店的商业综合体,因其超大体量2268间花卉主题客房、与国际接轨的高品质服务而备受瞩目,连续三年荣登《中国旅游报》的报道,无论是卓越的服务品质还是富有的创新精神经营理念都在业界脱颖而出,得使各省市饭店行业协会以及众多酒店同行都相继到访交流,在整个酒店行业中彰显了卓越地位。同时在各大OTA平台的推荐榜单、迈点MCI竞争力榜单以及中国会议酒店,“中国最佳新锐酒店”、“中国会议酒店百强榜”等百强榜单上常年占据一席之地,值得一提的是,酒店因在经营业绩和团队建设方面的杰出表现还荣获美国温德姆酒店集团大中华区“最佳酒店团队奖"。2023年作为云南的标杆性大型会议酒店,凭借精准的市场预判和“品销一体”的营销方法论,实现了疫情后102场“超500人”会议的成功接待,还荣获荣膺中国饭店协会颁发的“中国酒店品质服务TOP100”荣誉称号,2024年初又作为“高质量发展案例”登上中国饭店协会官方推荐,成为2024年云南省首家获中国饭店协会官方推荐的高质量发展案例酒店,各种殊荣无一不在印证业界对酒店的高度认可,更表明了酒店高质量发展的坚定追求。多年的深耕与沉淀,酒店正随着中国经济复苏浪潮中不断前行,为宾客提供独特的住宿体验,书写着更加辉煌的篇章。Kunming Flower City Haosheng International Hotel, a member of Wyndham Hotels Group, is a landmark city hotel in Yunnan, renowned for its massive 2,268 flower-themed guestrooms and high-quality services that meet international standards. It has been featured in the Tourism Daily for three consecutive years, and its outstanding service quality and innovative management philosophy have made it stand out in the industry. The hotel has attracted visits from various provincial and municipal hotel and many hotel peers. It has also maintained a place on the recommendation lists of major OTA platforms, the MICE competitiveness list, and various top 100 lists, as "China's Best New Hotel" and "China's Top 100 Conference Hotels". It is worth mentioning that the hotel has also been awarded the " Hotel Team Award" in Greater China by Wyndham Hotel Group for its outstanding performance in business and team building. In 2023, as a benchmark large conference hotel Yunnan, it successfully hosted 102 "over 500 people" conferences after the pandemic with precise market predictions and a "sales and marketing integration" marketing. It was also honored with the "China Hotel Quality Service TOP 100" award by the China Hotel Association. At the beginning of 2024, it recommended as a "High-Quality Development Case" on the official website of the China Hotel Association, becoming the first hotel in Yunnan to be recommended by the association in 024 for high-quality development. All these honors are proof of the industry's high recognition of the hotel and demonstrate the hotel's firm pursuit of high-quality. With years of deep cultivation and accumulation, the hotel is moving forward with the wave of China's economic recovery, providing unique accommodation experiences for guests and writing a more glorious chapter.