一、岗位基础信息
· 岗位名称:酒店总经理(GM)
· 汇报对象:集团区域总裁/总监/项目总经理/业主方
· 工作地点:昆明市西山区
二、核心岗位职责· 经营战略落地:制定酒店年度运营计划、财务预算,定期向集团汇报成果
· 全店运营统筹:统筹前厅、客房、餐饮、工程、安保等全部门日常管理,监督服务标准落地,保障酒店服务品质与运营效率
· 团队体系搭建:负责中高层管理团队的选拔、培养与考核,搭建完善的员工培训与激励体系,提升整体团队效能
· 市场与品牌管理:跟踪行业动态与竞品情况,提升酒店市场占有率与品牌口碑
· 安全与合规管理:全面负责酒店食品卫生、治安消防、宾客与员工安全管理,妥善处理重大宾客投诉与各类突发应急事件
· 外部关系维护:对接政府主管部门、媒体、合作方等外部资源,维护良好的公共关系,塑造酒店优质外部形象
三、岗位任职要求· 基础条件:30-45周岁,大专及以上学历,酒店管理、工商管理等相关专业优先
· 行业经验:5年以上高星级酒店中高层管理经验,2年以上同岗位任职经历,有酒店筹开经验者优先
· 专业能力:精通酒店收益管理、成本控制与运营全流程,具备敏锐的市场感知能力与商务谈判能力
· 综合素养:优秀的团队领导力、跨部门协调能力与危机处理能力,能承受酒店行业高强度的工作节奏
四、岗位福利说明· 标配五险、带薪年假、定期体检、节日福利
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昆明花之城豪生国际大酒店,属于温德姆酒店集团成员酒店,是云南地标性城市酒店的商业综合体,因其超大体量2268间花卉主题客房、与国际接轨的高品质服务而备受瞩目,连续三年荣登《中国旅游报》的报道,无论是卓越的服务品质还是富有的创新精神经营理念都在业界脱颖而出,得使各省市饭店行业协会以及众多酒店同行都相继到访交流,在整个酒店行业中彰显了卓越地位。同时在各大OTA平台的推荐榜单、迈点MCI竞争力榜单以及中国会议酒店,“中国最佳新锐酒店”、“中国会议酒店百强榜”等百强榜单上常年占据一席之地,值得一提的是,酒店因在经营业绩和团队建设方面的杰出表现还荣获美国温德姆酒店集团大中华区“最佳酒店团队奖"。2023年作为云南的标杆性大型会议酒店,凭借精准的市场预判和“品销一体”的营销方法论,实现了疫情后102场“超500人”会议的成功接待,还荣获荣膺中国饭店协会颁发的“中国酒店品质服务TOP100”荣誉称号,2024年初又作为“高质量发展案例”登上中国饭店协会官方推荐,成为2024年云南省首家获中国饭店协会官方推荐的高质量发展案例酒店,各种殊荣无一不在印证业界对酒店的高度认可,更表明了酒店高质量发展的坚定追求。多年的深耕与沉淀,酒店正随着中国经济复苏浪潮中不断前行,为宾客提供独特的住宿体验,书写着更加辉煌的篇章。Kunming Flower City Haosheng International Hotel, a member of Wyndham Hotels Group, is a landmark city hotel in Yunnan, renowned for its massive 2,268 flower-themed guestrooms and high-quality services that meet international standards. It has been featured in the Tourism Daily for three consecutive years, and its outstanding service quality and innovative management philosophy have made it stand out in the industry. The hotel has attracted visits from various provincial and municipal hotel and many hotel peers. It has also maintained a place on the recommendation lists of major OTA platforms, the MICE competitiveness list, and various top 100 lists, as "China's Best New Hotel" and "China's Top 100 Conference Hotels". It is worth mentioning that the hotel has also been awarded the " Hotel Team Award" in Greater China by Wyndham Hotel Group for its outstanding performance in business and team building. In 2023, as a benchmark large conference hotel Yunnan, it successfully hosted 102 "over 500 people" conferences after the pandemic with precise market predictions and a "sales and marketing integration" marketing. It was also honored with the "China Hotel Quality Service TOP 100" award by the China Hotel Association. At the beginning of 2024, it recommended as a "High-Quality Development Case" on the official website of the China Hotel Association, becoming the first hotel in Yunnan to be recommended by the association in 024 for high-quality development. All these honors are proof of the industry's high recognition of the hotel and demonstrate the hotel's firm pursuit of high-quality. With years of deep cultivation and accumulation, the hotel is moving forward with the wave of China's economic recovery, providing unique accommodation experiences for guests and writing a more glorious chapter.