工作职责:
1. 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字
2. 按照既定工作程序为所有来客登记并安排房间
3. 熟知部门标准工作程序
4. 负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等
5. 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案
技能要求:
1. 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力
2. 良好沟通
3. 熟练使用微软办公软件和前台系统
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昆明花之城豪生国际大酒店,属于温德姆酒店集团成员酒店,是云南地标性城市酒店的商业综合体,因其超大体量2268间花卉主题客房、与国际接轨的高品质服务而备受瞩目,连续三年荣登《中国旅游报》的报道,无论是卓越的服务品质还是富有的创新精神经营理念都在业界脱颖而出,得使各省市饭店行业协会以及众多酒店同行都相继到访交流,在整个酒店行业中彰显了卓越地位。同时在各大OTA平台的推荐榜单、迈点MCI竞争力榜单以及中国会议酒店,“中国最佳新锐酒店”、“中国会议酒店百强榜”等百强榜单上常年占据一席之地,值得一提的是,酒店因在经营业绩和团队建设方面的杰出表现还荣获美国温德姆酒店集团大中华区“最佳酒店团队奖"。2023年作为云南的标杆性大型会议酒店,凭借精准的市场预判和“品销一体”的营销方法论,实现了疫情后102场“超500人”会议的成功接待,还荣获荣膺中国饭店协会颁发的“中国酒店品质服务TOP100”荣誉称号,2024年初又作为“高质量发展案例”登上中国饭店协会官方推荐,成为2024年云南省首家获中国饭店协会官方推荐的高质量发展案例酒店,各种殊荣无一不在印证业界对酒店的高度认可,更表明了酒店高质量发展的坚定追求。多年的深耕与沉淀,酒店正随着中国经济复苏浪潮中不断前行,为宾客提供独特的住宿体验,书写着更加辉煌的篇章。Kunming Flower City Haosheng International Hotel, a member of Wyndham Hotels Group, is a landmark city hotel in Yunnan, renowned for its massive 2,268 flower-themed guestrooms and high-quality services that meet international standards. It has been featured in the Tourism Daily for three consecutive years, and its outstanding service quality and innovative management philosophy have made it stand out in the industry. The hotel has attracted visits from various provincial and municipal hotel and many hotel peers. It has also maintained a place on the recommendation lists of major OTA platforms, the MICE competitiveness list, and various top 100 lists, as "China's Best New Hotel" and "China's Top 100 Conference Hotels". It is worth mentioning that the hotel has also been awarded the " Hotel Team Award" in Greater China by Wyndham Hotel Group for its outstanding performance in business and team building. In 2023, as a benchmark large conference hotel Yunnan, it successfully hosted 102 "over 500 people" conferences after the pandemic with precise market predictions and a "sales and marketing integration" marketing. It was also honored with the "China Hotel Quality Service TOP 100" award by the China Hotel Association. At the beginning of 2024, it recommended as a "High-Quality Development Case" on the official website of the China Hotel Association, becoming the first hotel in Yunnan to be recommended by the association in 024 for high-quality development. All these honors are proof of the industry's high recognition of the hotel and demonstrate the hotel's firm pursuit of high-quality. With years of deep cultivation and accumulation, the hotel is moving forward with the wave of China's economic recovery, providing unique accommodation experiences for guests and writing a more glorious chapter.