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1.始终如一地提供专业、友好和周到的服务。
2.领导并管理宾客服务部的一切事务,并确保遵循所有服务标准。
3.处理宾客关注的问题,并迅速作出回应,登录并通知相应区域。
4.出色的人际交往,沟通和组织能力。
5.高度负责和可靠。
6.能够将注意力集中于宾客的需求,在任何时候始终保持冷静和礼貌。
7.流利的普通话和英语(口头和书面)。
1.Consistently offer professional, friendly and engaging service.
2.Lead and manage all aspects of the Guest Services department and ensure all service standards are followed.
3.Handle guest concerns and react quickly, logging and notifying proper areas.
4.Excellent interpersonal, communication and organizational skills.
5.Highly responsible & reliable.
6.Ability to focus attention on guest needs, remaining calm and courteous at all times.
7.Fluent in Mandarin and English (Verbal and Written).
雅高酒店管理集团旗下的百年品牌费尔蒙酒店以其独特的建筑风格和奢华艺术、非凡品质和极佳的地理位置响誉业内。武汉泛海费尔蒙酒店坐落于新开发的武汉中央商务区(CBD),拥有318间高端典雅的客房与套房,其中包含24间居家设施设备配备齐全的长住客房。三间特色风味餐厅以及一间大堂酒廊将用不同的形式诠释令人惊艳的餐饮体验。享有盛誉的蔚柳溪水疗,选用顶级的理疗产品,提供独一无二的经典护理。同时,配备精良的健身中心及游泳池将充分满足当今同时注重身体健康和内在修养的客人。在大宴会厅和会议室,从奢华婚礼到紧凑的商务会议,我们受过专业培训的宴会服务团队致力于提供高规格的个性化服务。Fairmont Wuhan situated in Wuhan Central Business District (CBD), the hotel boasts 318 elegant guestrooms, inclusive 24 suites for long-stayingguests. Three distinguished restaurants and one lounge will display refined selections of dining indulgence. Willow Stream Spa will pamper guests with very unique treatments. And the iconic swimming pool and Fitness Centre care each guest’s body & soul. In Grand Ballroom and meeting rooms, our well trained banquet service team will provide tailor made service from a luxuriant wedding to a stringent business conference.