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· Know the type of rooms available as well as their location, layout and benefits.
知晓各种房型的可售状态,分布及优惠。
· Understand the rate structure and how it is applied for all reservation types.
理解酒店价格体系并知晓这一体系针对不同预订类型的相关适应性。
· Increase and optimize room sales in line with the Accor and Hotel’s sales policy.
遵循雅高和酒店销售制度积极提高和优化客房销售。
· Know the hotel credit and guarantee of payment policies.
知晓酒店信用和担保政策。
· Have a full understanding of all Loyalty Programs and guest VIP status.
熟练掌握所有客户忠诚计划和贵宾客人级别。
·To follow up on lost business and bring information to the knowledge of the department superiors.
跟踪失败的生意从中得到信息并报告给部门主管。
·To conduct reservation training for reservations agent.
负责预订部人才的培训。
雅高酒店管理集团旗下的百年品牌费尔蒙酒店以其独特的建筑风格和奢华艺术、非凡品质和极佳的地理位置响誉业内。武汉泛海费尔蒙酒店坐落于新开发的武汉中央商务区(CBD),拥有318间高端典雅的客房与套房,其中包含24间居家设施设备配备齐全的长住客房。三间特色风味餐厅以及一间大堂酒廊将用不同的形式诠释令人惊艳的餐饮体验。享有盛誉的蔚柳溪水疗,选用顶级的理疗产品,提供独一无二的经典护理。同时,配备精良的健身中心及游泳池将充分满足当今同时注重身体健康和内在修养的客人。在大宴会厅和会议室,从奢华婚礼到紧凑的商务会议,我们受过专业培训的宴会服务团队致力于提供高规格的个性化服务。Fairmont Wuhan situated in Wuhan Central Business District (CBD), the hotel boasts 318 elegant guestrooms, inclusive 24 suites for long-stayingguests. Three distinguished restaurants and one lounge will display refined selections of dining indulgence. Willow Stream Spa will pamper guests with very unique treatments. And the iconic swimming pool and Fitness Centre care each guest’s body & soul. In Grand Ballroom and meeting rooms, our well trained banquet service team will provide tailor made service from a luxuriant wedding to a stringent business conference.