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Feel Welcome Feel Valued

长沙国际会展中心宜必思尚品酒店| 招聘职位

    职位:前台接待

  • 职位性质:全职
  • 工作地区:湖南省长沙市
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:20-25
  • 计算机能力:良好
  • 语言要求:英语(一般)
  • 国际联号工作经历:优先
  • 薪资待遇:3千-4千
  • 职位有效期:2020-08-18至2020-10-17

岗位职责/职位描述

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。

 

Registers and rooms all arrivals according to established procedures

按照既定工作程序为所有来客登记并安排房间。

 

Maintains intimate knowledge of departmental standards and procedures

熟知部门标准工作程序。

 

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。

 

Maintains cashier float and ensures accurate daily report of all money received

保持库存现金限额并保证每日对所收现金进行准确报告。

 

Keeps abreast of all modifications to accounting policies and procedures

随时留意会计政策和工作程序的变化 。

 

Responsible and attends to guest’s request of using the service of safety box at all times

随时负责回应客人关于使用保险箱服务的要求。

 

 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。

 

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

 

Performs the audit balances and prepares all works for audit in an orderly fashion

 执行审计结余,并为审计工作进行各项有序的准备。

 

When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。

 

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。

 

Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。