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1.Manages all restaurants and bar operations and staff on a daily basis. Areas of responsibility include of all western and Chinese restaurant outlets, BQT, Lobby Lounge and Room Service. As a department head, directs and works with the food and beverage management team and associates to successfully execute all restaurant operations; strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.
管理所有的餐厅酒吧及员工日常事宜,所负责的区域包含所有中西餐厅, 宴会厅,大堂酒吧和送餐服务部。作为一名部门的管理人员,要直接和餐饮部的每位员工工作在一起,并出色地完成每项工作。让客人感到宾至如归也要达成员工满意度,而且最大限度创造收益。
2.Guest Satisfaction: Ensures products and or services provided by the restaurant meet or exceed guest expectations and build customer loyalty through product and or service excellence.
客人满意度: 确保生产物或是其他服务的产生都鉴于在宾客的满意值上,并建立和宾客之间的忠诚度是服务更出色。
3.Human Resources: Hires, develops and retains a diverse workforce to deliver excellent products and services. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
人事:招聘,提高并维持较高水准的服务标准。营造良好的工作范围且关注公平公正的方式对待员工。
4.Sales and Revenue Management: Assists in developing the F&B marketing strategy targeting both in-house and external customers. Maximizes revenue by concentrating on both the average check and number of covers. Leads the vision for long term planning in areas of responsibility.
销售和收益管理: 协助提高餐饮内部在对内及对外客人上的营销目标值。最大的收入主要集中在平均消费值和宾客数量上。要在负责的区域内长期进行关注。
5.Financial Management: Develops and manages the department’s annual operating budget including capital expenditures to achieve or exceed budget expectations.
财务管理: 提高并管理部门年度营运计划并包括资本的预计从而达到预期的估计值。