MAJOR RESPONSIBILIES 责任概要:
Conduct sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals and maintaining a good database and keeping record of all customer contacts, sales calls and business deals.
执行销售活动和维护和拜访客户,掌握客户的需求,制作商务计划。根据所有销售拜访收集并完善各项数据。
SPECIFIC DUTIES 工作任务:
1. Conduct Sales Activities销售活动
a. Meet with customers regularly, handling proactive sales calls and reactive sales leads.
会见客户,包括销售拜访.
b. Ensure all enquires are handled promptly and efficiently.
有效的收集客户的各项需求信息.
c. Meet with in-house guests to build relationship and to obtain guest comments.
会见住店客人,建立客户关系并记录客户意见.
d. Meet with key MICE customers to build relationship.
会见会展负责人,建立良好的客户关系.
e. Be proactive in obtaining MICE leads from various sources such as newspaper, internet, TV etc.
通过多种渠道积极收集会展资源.
f. Actively share information on guest comments, both positive and negative.
积极收集客人的意见,包括积极的或是消极的意见..
g. Assist in organizing and participate in all customer events.
协助为客人作相关计划,和组织活动.
2. Account Management 客户管理
a. To input information related to all accounts into Opera S&C.
录入所有客户信息到酒店电脑系统.
b. Manage the Opera S&C database and ensure all information in the system is up to date.
管理维护酒店电脑系统资料,并对其实时跟新.
c. Responsible for setting up plans and actions for each account.
负责对每位客户制定销售计划.
d. Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.
对客户的资料进行分析,确保每位客户的信息准确.
e. Prepare Sales Call Reports to record all information on daily sales activities.
对每天的销售活动制定有效的销售拜访报告.
3. Office Etiquette & Business Ethics办公室及商务礼仪礼貌
a. Properly dressed in uniform or business attire with the general appearance according to the hotel standard.
根据酒店相关规定,确保销售人员的制服着装,以及得体的仪容仪表.
b. Conducting business accordingly to the hotel guidelines and local law.
确保所有销售人员根据酒店的规章制度和地方性法规进行销售工作.
c. Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.
负责监督整个销售团队在酒店的相关规定下的工作情况,比如:电话礼仪,守时观念,等.
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