• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 技能培训
• 员工生日礼物
• 集团内部调转
• 万豪员工价

1.Handle incoming calls using good listening and communication skills to secure 
Information necessary to complete a reservation
很好地运用聆听沟通技巧来接听电话完成预定销售
2.Know and understand the hotel selling strategy for maximizing hotel occupancy and 
revenue. Strive to follow this strategy when selling the hotel to prospective guests using
feature and benefit sales skills
理解并了解酒店的销售政策，并尽可能大得为酒店创造利润。根据酒店的销售政策并尽可          
能的运用酒店的优势来吸引顾客入住
3.Be familiar with Marriott Rewards Program and the reservation procedures applicable to 
that program.
熟悉万豪礼赏计划并能熟练运用到预定中
4.Inform DORS of any trends/concerns noticed while communicating with guests
向预定销售总监汇报在于客人交流中，客人提及到的任何与其利益相关的问题
5.Interact with the Front Desk for the following: 与前台合作
Continually PA reservations to front desk on an outgoing basis.
不间断地将预定系统转到前台系统
6.Handle contiguous stay records correctly.
准确处理并保证客史纪录的准确性
7.Clear all records held in the error log, as they need to be reviewed.
处理并回顾系统误差
8.Clear the queues from MARSHA on an outgoing basis and correct any changes that 
need to be made.
处理MARSHA里的Q,并根据其要求在系统中修改或更正
9.Work with the front desk staff to answer any questions regarding rates or guest concern
so as guests receive efficient and professional service. 
与前台员工合作，以专业有效率的服务标准，回答他们或客人在房价上提出的疑问
10.Review and audit travel agency commissions on a daily basis and transmit data to 
CTAC system. Use CTAC system to process any commission inquiries or late payments.
回顾并稽核旅行社每天在CTAC系统中的返佣数据。并运用CTAC系统来处理返佣
11.Ensure all reservation confirmation requests handle within 24 hours.
确保在24小时内处理并确认所有预定要求
12.Make sure all work areas are kept neat, clean and hazard free. Avoid any unsafe work
practices.
确保工作区域的干净整洁。避免工作中的安全隐患
13.Perform the following Supervisor duties: 做好督导工作
Participate in monthly meetings, adding ideas to improve the environment of the
department. Critique the quality and quantity of work being done.
参加每月例会，为提高部门的工作环境提供有效建议。批评工作中的不足之处
14.Be able to make good judgment decisions when the sales agents as for assistance.
帮助预定部员工做出正确的判断
15.Monitor agents while they are on the phone. Insure that calls are answered by the 
thirdring whenever possible and that following the standards of a Marriott Reservation call.
监督员工接电话中的质量。确保所有电话都在铃响3声内接起，并按照万豪预定标准进行
预定
16.Insure that all files of past and future reservations are kept up to date and are rotated 
every month.
确保上月预订和将来预定文件的归档，并且轮流将每月数据归档
17.Insure that daily checklists are being utilized and that tasks are performed on a timely 
basis.
确保员工有效利用每天的工作检查表上规定时间及时准确地完成工作
18.Prepare the 3-day forecast to HR.
每天预测3天内客房率给人事部
19.Prepare weekly office work schedule to maximize productivity and keep abandoned 
calls at a minimum.
准备每周工作进度表使生产力最大化，并保持是未接电话流失率最小化
20.Coach/counsel agents when performance is below standards while motivating/
encouraging them to improve. Inform DORS if appropriate.
当员工工作质量低于标准时及时指出并给与指导，激发并鼓励员工进步，如有需要，告知
预定销售总监
21.Train new reservation sales agents on office tasks and provide follow-up training and 
development for new associates.
根据酒店预订销售程序培训和发展新员工
22.Identify trends/needs of transient guests gathered via reservation process.
根据预定步骤，发现顾客的真正需要
23.On a daily basis, motivate agents to ensure that there is a constant high level of 
enthusiasm in the office.
激励员工使部门一直保持在一个较高水准

Company Overview | 集团介绍       万豪国际集团是全球领先的酒店管理公司，有J. 威拉德（J. Willard）和爱丽丝·马里奥特（Alice Marriott）创办，90年来由马里奥特家族领导人执掌运营，其总部位于华盛顿特区周边的马里兰州贝塞斯达。现在已经发展成为全球最大的酒店管理公司，在全球127个国家和地区拥有覆盖30多个领先品牌的7500多家酒店。       万豪国际集团在中国发展迅速，在全国各地经营着丽思卡尔顿、瑞吉、艾迪逊、豪华精选、宝格丽、W、JW万豪、万豪、万丽、艾美、威斯汀、臻品之选、喜来登、傲途格精选、万怡、福朋喜来登、万枫、万豪行政公寓、雅乐轩及源宿酒店等品牌。万豪管理哲学的核心价值—“以人为本”、“追求卓越”、“拥抱变革”、“诚实正直”、“服务世界”。About us | 关于我们        银川喜来登酒店坐落于银川市高端商务、聚览总部经济的银川阅海中央商务区，毗邻有“城市绿肺”之美誉的阅海公园、宁夏会堂，靠近银川绿博园、览山公园，空气清新、风色怡人。酒店拥有410 间宽敞舒适的客房与套房，拥有体贴周到的服务设施，在舒适客房中享受喜来登特色睡眠体验，更有高速网络连接、55寸LED液晶背光电视、便捷的办公空间和高档卫浴用品等。       银川喜来登酒店配备了总面积超过1,900平方米的宴会及会议空间，包含两个分别为838平方米及580平方米的可灵活分割的无柱式“贺兰山”大宴会厅及“西夏”多功能厅，以及6间多功能会议室，780平方米宽大的前厅区域满足宾客休息、展示的需求。所有会议及活动场地均配备一流的视听及同步视频转播设备，是宾客举办会议、婚宴以及社交聚会的理想之选。