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河源汇景希尔顿逸林酒店LOGO

河源汇景希尔顿逸林酒店

    职位:Receptionist 前台接待

  • 职位性质:全职
  • 工作地区:广东省河源市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:18-24
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期:2019-12-14至2020-03-13

岗位职责/职位描述

Greets and registers guests , providing prompt and courteous service .Check in / out of guests .Resolves guest challenges throughout their stay in our hotel .upgrades guests as required . Promotes hotel services .
热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。

1.Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。
2.Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。
3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。
4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。
5. Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .
礼貌的接听所有来电,及时恰当的应客人要求处理各种邮件、传真及转交物品。