岗位职责 (11000-12000为澳門幣)
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、流利的英语口语;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
關於澳門雅辰酒店澳門雅辰酒店佔盡地理優勢,身處於商業、購物及娛樂中心,步行至港澳碼頭只需數分鐘,與連接中國的澳門關閘及澳門國際機場亦只需十分鐘車程。酒店薈萃東方及歐陸風情格調,包括426間豪華客房及套房、四間提供亞洲美味佳餚的餐廳、名店林立的購物中心、佔地一萬五千平方米的度假村,當中設有金麗華香薰療理中心和兒童中心,都是您伸展筋骨,享受寧靜舒適假期的世外桃園!查詢或訂房,請致電本酒店+853 2856 7888 或瀏覽酒店網頁https://artyzen.grandlapa.com/About Artyzen Grand Lapa MacauArtyzen Grand Lapa Macau offers world class facilities and thehighest standards in resort facilities to business as well as leisuretravelers. Opened in 1984, the 17-storey building is just a 55 minute jetfoilride from Hong Kong and is ideally located near the Ferry Terminal and MacauInternational Airport.The hotel has 426 guest rooms and suites, andfacilities include Café Bela Vista reflecting the charm of historic Hotel BelaVista, Vasco, Macau's only Thai Restaurant with international standard, NAAM,and NAAM garden overlooking the free form swimming pool at the Resort.Kam Lai Heen, the Chinese restaurant, is currentlyopening when guests are able to experience its luxurious new look and itsfantastic new menu. There is also a cake shop, and luxurious function rooms formeetings and banqueting. The hotel features a casino, operated by the Sociedadede Jogos de Macau S.A., and a variety of international branded shops. TheResort, which opened in December 1999, is set on 15,000 square metres oflandscaped gardens, offering world-class spa and fitness facilities. Anextensive children's area and the learning centre has also been incorporatedinto the resort complex. Address: 956-1110 Avenida da Amizade, PO Box 3016 MacauTelephone: +853 2856 7888Facsimile: +853 2859 4589Hotel website: https://artyzen.grandlapa.com/