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【岗位职责】
1、协助酒店管理层负责前堂的运作, 收集对客服务过程中所产生的问题信息。
2、负责处理宾客的问题和投诉。
3、负责重要宾客的迎领工作。
4、进行整个酒店的安全和日常的设备检查工作。
5、解决当班期间发生的安全问题。
6、向其它班次协调交班记录上需要沟通的事项。
【岗位要求】
1、大專以上学历，有同岗位工作经验3年以上。
2、能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。
3、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。
4、注重细节，工作有责任心，敢于承担责任，执行力较强。
5、有上进心和良好的学习能力和抗压能力。
语言能力：英语-良好计算机能力：良好
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
956-1110 Avenida da Amizade, PO Box 3016 Macau 
酒店业--国际高端酒店/5星级
100-499人
政府机关/非营利机构
關於澳門雅辰酒店澳門雅辰酒店佔盡地理優勢，身處於商業、購物及娛樂中心，步行至港澳碼頭只需數分鐘，與連接中國的澳門關閘及澳門國際機場亦只需十分鐘車程。酒店薈萃東方及歐陸風情格調，包括426間豪華客房及套房、四間提供亞洲美味佳餚的餐廳、名店林立的購物中心、佔地一萬五千平方米的度假村，當中設有金麗華香薰療理中心和兒童中心，都是您伸展筋骨，享受寧靜舒適假期的世外桃園！查詢或訂房，請致電本酒店+853 2856 7888 或瀏覽酒店網頁https://artyzen.grandlapa.com/About Artyzen Grand Lapa MacauArtyzen Grand Lapa Macau offers world class facilities and thehighest standards in resort facilities to business as well as leisuretravelers. Opened in 1984, the 17-storey building is just a 55 minute jetfoilride from Hong Kong and is ideally located near the Ferry Terminal and MacauInternational Airport.The hotel has 426 guest rooms and suites, andfacilities include Café Bela Vista reflecting the charm of historic Hotel BelaVista, Vasco, Macau's only Thai Restaurant with international standard, NAAM,and NAAM garden overlooking the free form swimming pool at the Resort.Kam Lai Heen, the Chinese restaurant, is currentlyopening when guests are able to experience its luxurious new look and itsfantastic new menu. There is also a cake shop, and luxurious function rooms formeetings and banqueting. The hotel features a casino, operated by the Sociedadede Jogos de Macau S.A., and a variety of international branded shops. TheResort, which opened in December 1999, is set on 15,000 square metres oflandscaped gardens, offering world-class spa and fitness facilities. Anextensive children's area and the learning centre has also been incorporatedinto the resort complex. Address: 956-1110 Avenida da Amizade, PO Box 3016 MacauTelephone: +853 2856 7888Facsimile: +853 2859 4589Hotel website: https://artyzen.grandlapa.com/
