PRINCIPAL RESPONSIBILITIES 主要职责
With proper telephone etiquette, answer all incoming calls within 3 rings with a smiling tone of voice
使用恰当的电话礼仪,以微笑的态度在3声铃响前接听电话
Handle all faxes and email in regards to reservations and reply in a timely manner
处理所有与预订有关的传真和电子邮件,并适时回复
Accepts reservations according to the room situation and availability
根据客房情况和是否可用接受预订
Know the product well including facilities, packages, promotions daily events and activities.
充分了解酒店产品包括:酒店设施,套餐,每日促销活动
Carry out further duties as and when required or assigned by Reservations Supervisor
在需要时履行其他预订主管要求的职责
REQUIREMENTS 职位要求
1.Experience 经验
Relevant hotel experience is preferable
相关酒店工作经验为宜
2.Job Skill / Knowledge 工作技能 / 知识
Familiar with reservations tasks
Dynamic team players
Outgoing personality
Good communication & interpersonal skills
Knowledge in Opera PMS system is preferable
3.Computer Knowledge 电脑知识
Knowledge of MS office software
4.Language Proficiency 语言能力
Good written & spoken in English
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上海外滩茂悦大酒店,隶属于凯悦酒店集团旗下君悦品牌。坐落在上海北外滩中心位置。酒店标志性的双子塔结构,东楼饱览陆家嘴错落有致的城市天际线,西楼感受外滩悠久的历史建筑和繁华景致。自2007年首次开业起,便成为黄浦江两岸最佳景观酒店。重新开业亦是得到国内外客人喜爱。拥有620间客房。6间各具特色的餐饮场所包括独具上海本帮菜的31楼包房中式菜肴悦府、主打粤菜及北京烤鸭融合餐厅新大陆中餐厅、汇聚各地美食自助餐厅香荟餐厅、茶畔及可以俯瞰黄浦江东方明珠夜景的非常时髦酒吧。酒店还设有室内泳池、健身房、源水疗、会议设施和适合举办大型聚会会议场所。无论是辉煌时分,亦或细微之处;皆为君演绎非凡经典;在这里悦见未来。