讯息服务中心宾客服务主任 Communication Center Guest Service Officer
3.6千-4.2千
停止招聘
发布于 2022-11-07
讯息服务中心宾客服务主任 Communication Center Guest Service Officer
3.6千-4.2千
上海 | 2年以上 | 大专
停止招聘
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职位描述
Job Responsibilities:
- Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
- Connects local and international calls quickly, courteously and accurately.
- Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
- Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
- Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
- Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.
- Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
- Accepts and relays messages for guests and hotel personnel.
- Projects the image of courteous, friendly service at all times.
- Answers and connects all incoming calls from both in and out of house.
- Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
- Be fully conversant in all aspects of Food and Beverage outlets in order that all guests’ queries can be handled efficiently and courteously.
- Provides general information to guests when necessary.
- Takes accurate messages, morning call requests, reservations and orders for/from guests.
- Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
其他要求
语言能力:英语-良好
计算机能力:良好
年龄要求:20-30岁
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公司地址
上海市黄浦路199号
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职位联系人
杨小姐
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
屏息以待你的精彩茂悦之旅上海外滩茂悦大酒店坐落于上海北外滩黄浦江畔,得天独厚的地理位置使酒店能够饱览外滩的历史风貌及浦东沿岸高楼大厦群的壮观景色。酒店拥有现代时尚的餐饮设施,摩登舒适的客房,配备了先进高科技会议系统的多功能会议设施,提供多种理疗服务的水疗中心,为您提供与众不同的独特享受。 上海外滩茂悦大酒店秉承“我们关爱每一个人,让他们尽善尽美显真我”这一集团信念, 将为有潜力的员工提供更多发展机会,基础培训、选修培训、交叉培训、集团培训生计划等种种方案向员工提供晋升以外的多种成长渠道,对他们的个人发展进行设计和推动,发挥每个人的特质,使大家都能和公司一起成长。 上海外滩茂悦大酒店诚挚欢迎有志在酒店业发展之人士加入凯悦大家庭,与上海外滩茂悦大酒店共飞翔。
上海市黄浦路199号
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