招聘前厅部经理 Front Office Manager_西安海荣JW万豪酒店招聘信息-最佳东方

1. Managing Projects and Policies

目标管理和政策

1) Ensures compliance with all Front Office policies, standards and procedures.

确保遵守前厅部所有的政策，标准和程序。

2) Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are

completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

确保财产政策的管理一致的公正，纪律程序和文档的完成符合标准和操作程序以及同行的评审过程。

2. Ensuring Exceptional Customer Service

确保卓越的客户服务

1) Provides services that are above and beyond for guest engagement and retention.

提供的服务始终超出客人的期望。

2) Improves service by communicating and assisting individuals to understand guest needs, providing guidance,

feedback, and individual coaching when needed.

通过与客人的交流和协助来理解客人的需求从而提高服务，当他们需要的时候为其提供方向、意见反馈和个人指导。

3) Supervises and managing team members. Managing all day-to-day operations. Understanding employee

positions well enough to perform duties in employees’ absence.

监督管理团队成员，管理每日的运营。理解每个岗位的职责并在员工缺席的情况下帮助其履行职责。

4) Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

为部门树立服务的标榜并且为宾客关系创造一个积极的氛围。

5) Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive

atmosphere for guest relations.

在宾客接待方面展示领导力，树立卓越的宾客服务典范，同时为宾客关系创造一个积极的氛围。

6) Strives to improve service performance.

致力于提高服务能力。

7) Empowers team members to provide excellent customer service.

授权团队成员提供卓越的宾客服务。

8) Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

确保所有前厅区域的氛围有助于客人的总体感受。

9) Reviews comment cards, guest engagement results and other data to identify areas of improvement.

审核意见卡和宾客满意度及其他数据来验证我们的服务有否提高。

10) Responds to and handles guest problems and complaints.

负责处理客人的问题和投诉。

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