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1 .Assign work and side duties to associate in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks.
根据部门的运作程序为员工分配任务和职责。如在员工当班期间出现加班或是换班情况需及时与当事人进行沟通。发现有悖部门运作标准的情况并分配任务。
2. Inspect grooming and attire of staff; rectify any deficiencies.
检查员工的仪容仪表并予与更正。
3. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.
检查,计划和确保所有的设备,器皿和服务车都可用。如有任何问题需及时命相关人等进行修护。
4. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
持续检查员工各方面的行为和职责,确保所有的程序运作与部门标准相一致;如有不足之处需及时改正。
5. Inspect cart-table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
检查餐车的清洁卫生以及整洁度是否和部门标准相一致。
6. Follow up on all special requests.
满足客人的所有特殊要求。
7. Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
检查传菜台和工作台,确保与清洁标准相一致,补充和整理库存。
8. Anticipate heavy business times and organize procedures.
预计忙碌时间段并有组织的处理加班时间。
9. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
预见客人的需求,无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应。与客人建立一个良好的关系。
10. Assist staff with their job functions to ensure optimum service to guests.
协助送餐部员工完成他们的工作职责以确保为客人提供最适宜的服务。
11. Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
在电话响三声内要接听,并要运用正确的电话礼仪。
12. Ensure accuracy of guest name and room number of each order for delivery.
明确每个需要送餐的客人姓名和房间号。
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