• 五险一金
• 美味员工餐
• 员工折扣
• 员工答谢周
• 温馨宿舍
• 员工关爱
• 职业通道
• 先进管理
• 安全环境
• 发展平台

1. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
认知和欢迎每一位客人，微笑，目光接触，用客人的名字友好的问候。
2. Address guests' service needs in a professional, positive, and timely manner.
积极，专业，及时地处理客人的服务需求。
3. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
通过和客人沟通住宿、服务的体验来和客人进行情感投入。
4. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
预见客人的需求，包括聆听、观察客人、询问客人，并且及时地满足客人的需求。
5. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
为客人导引方向，酒店产品的信息，服务和运营时间，本地的旅游景点。
6. Contact appropriate individual or department (e.g., Bell, Front Desk, Housekeeping, Engineering, and Loss Prevention) as necessary to resolve guest call, request, or problem.
联系相关的人员和部门（例如行李部，前台，客房，工程，防损，等等）保证及时解决客人的问题，要求。
7. Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
如果收到客人的相关信息，邮件，传真，及时告知客人，如果有需要，及时送到客人房间。
8. Maintain complete knowledge at all times of: 
完全了解酒店的所有知识：
a) All hotel features/services, hours of operation. 
酒店的设施设备、服务、运营时间。
b) All room types, numbers, layout, decor, appointments and location. 
房型，数量，布局，装饰，所在位置。
c) All room rates, special packages and promotions. 
房费，特殊的套餐和推广。
d) Daily room availability status and expected arrivals/departures. 
每日可用房，到、离店数。
9.  Receive, record, and relay messages accurately, completely, and legibly.
准确的，完整地，合法的接收，记录，转达信息。
10. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
和客人确认他们的要求和问题得到解决，并且满意。

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