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1. Provides services that are above and beyond for guest engagement and retention.
提供超越客人情感投入和保留客人的服务。
2. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
通过沟通和协助个人理解客人需要,当需要时提供指导,反馈,和个人辅导来改进服务。
3. Supervises and managing team members. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
监督和管理团队成员。管理日常运作。理解员工的职位当他们缺席时暂代其职。
4. Acts as the “Service Champion” for the Club and creates a positive atmosphere for guest relations.
为团队充当“服务冠军”,创造积极的对客关系的氛围。
5. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
展示在客人服务的领导力,示例卓越的客人服务,和创造积极的对客关系的氛围。6. Strives to improve service performance.
争取改进客人服务业绩。
7. Empowers team members to provide excellent customer service.
授权团队成员来提供卓越的客人服务。
8. Ensures that all Club areas have an atmosphere that is conducive to the overall guest experience.
确保行政楼层区域有一种有助于客人体验的总体氛围。
9. Reviews comment cards, guest engagement results and other data to identify areas of improvement.
检查客人意见卡,客人情感投入的结果和其他鉴定的需要改进的区域数据。
10. Responds to and handles guest problems and complaints.
回应和处理客人问题和投诉。
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