• 五险一金

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Answer
all phone calls promptly and in a friendly manner
     以积极友好的态度回答每一个电话
Ensure the phone calls are answered within 3 rings whenever
possible and that following the standards of a Marriott Reservation call
     确保在电话铃声响起3声内接起电话并借严格按照万豪预定销售标准来完成预定
Handle
incoming calls using good listening and communication skills to secure
information necessary to complete a reservation
     很好地运用聆听沟通技巧来接听电话完成预定销售
      Handle all
incoming faxes and reply to customer in a courteous manner
     礼貌有效地处理传真
Process and respond to reservation requests
efficiently and effectively, all reservation confirmation requests should be
handle within 24 hours            
积极有效地回答所有疑问，所有已完成的预定必须在24小时内给出确认
Handle reservation requests from other
departments
有效处理各部门的预定要求
Understand the hotel’s policy in cancellation,
no-show and credit facilities
了解酒店政策在关于取消、未抵达和信用的条款
Check and follow all traces on a daily basis
    检查及跟办每天的基本工作
Check and file all necessary reports on a daily
basis
       检查和存储每天所有必要的报告 
Be aware at all times of the selling status,
rates, packages and groups coming into the hotel
       注意随时的销售房态、价格、打包价格和团队进入酒店入住
Know and understand the hotel selling strategy
for maximizing hotel occupancy and revenue. Strive to follow the strategy when selling the hotel to prospective
guests by using feature and benefit sales skills
       知道并理解酒店的销售策略来最大化酒店入住率和收入。努力遵循策略当销售酒 
       店潜在客人使用特性和销售技巧中获益
Be knowledgeable of Marriott Rews program and
Frequent Flyer programs and the reservation procedures applicable to that
program
万豪奖励计划的知识渊博和常旅客计划和预订过程适用于这个项目
Have specific knowledge of hotel layout and
design of each guestroom.  Be familiar
with the surrounding area as well as other Marriott hotels in the area
有特定知识的酒店每个客房的布局和设计，熟悉周边地区以及其他地区万豪酒店
Understand how the Sales, Event Management and
Front Desk relate to the Reservations Department
了解销售、事件管理和前台预订部联系
Understand how the Worldwide Reservation Centers
function in relation to the hotel.
    了解全球预订中心功能的酒店
Liaise with colleagues in a helpful, friendly
and courteous manner
联系同事帮助,友好和礼貌的方式
Maintain a neat and clean appearance in your
dress code as well as in your work area
保持整洁干净的出现在你的着装以及在你的工作区域
Perform the Reservation Sales Office daily shift
duties and all reasonable requests of management
     执行预订销售办公室日常转变职责和管理所有合理的请求

西安蓝海风万怡酒店，作为古城西安首家万豪旗下万怡品牌，将以其睿智活力的品牌文化，现代简约的品质设计，细致周到的人性化服务，为商务人士和城市旅行家提供无限舒畅的商务旅行新体验。酒店拥有各式豪华客房及套房共264间，每一间豪华客房均配备各类现代简约的品质家具及豪华床品，并拥有明亮的观景落地窗，任宾客饱览城市美景。酒店开放式餐饮将为宾客提供全新美食体验，不论是将设计功能与现代艺术完美融合的酒店大堂吧，还是将国际美食与本地佳肴自如切换的互动美食料理厨房，西安蓝海风万怡酒店都将为商务人士和旅行家们提供一个集城市休闲与商务出行为一体的完美场所。此外，酒店800平方米无柱式大宴会厅及六个多功能厅将全方位满足客人不同的宴会需求。