DUTIES AND RESPONSIBILITIES工作职责
Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures
根据洲际酒店酒店商务发展标准操作流程,确认潜在客户并制定客户计划
Develop the assigned account portfolio to meet set goals and maximise profitability
发展客户,制定目标,最大限度地提高盈利
Gather information on current and prospective clients / contacts to generate incremental business
收集当前和潜在客户/联系人的信息以增加生意
Maintain effective control of sales expenses
有效控制销售费用
Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
拜访和公开了解这些方法来得到关于竞争对手的信息,因为它涉及到酒店客户和相关信息共享与重要利益相关者且包括酒店程序
Provide feedback to management on changing market conditions, including competition and market trends
向管理层提供反馈,以适应不断变化的市场状况,包括竞争和市场趋势
Involve Director of Sales where appropriate on sales calls and sales meetings
参与销售总监在销售电话和会议上的工作
Communicate to his/her superior any issues encountered and other relevant information
遇到的任何问题及其他相关信息及时与上级沟通
Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
参加并参与适当的培训、会议和其他会议
Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities
适当的监督,管理和培训商务发展主管和商务发展协调员履行职责
Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff
与重要决策者或其它相关人员建立客户关系
Conduct client meetings as well as planning and coordinating site introduction tours and inspections
进行客户会议以及规划和协调旅行团
Handle and manage clients’ queries or issues
处理和管理客户的疑问或问题
Be proactive and responsible for the follow up of new sales leads to enhance guest experience
积极主动并负责跟进新的销售信息以提升客人体验
Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)
开发和维护与开发生意者(团队工作人员;旅行社等)的联系
Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
确保准确及时地更新销售系统(如Delphi、Opera等)的相关记录,以备将来参考
Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action
更新帐户和联系概况,附加客户计划,确认都是有用的信息
Develop awareness and reputation of the hotel and the brand in the local community.
在当地社区发展酒店和品牌的知名度和美誉度。
Perform other duties as assigned by superior.
Degree or Diploma in Marketing, Business or Hospitality Management desired, and 2 - 4 years of relevant Sales experience in Hospitality or a related service industry.
本科学历或市场营销、商务和酒店管理专业,并有2年以上酒店或相关服务行业销售经验。
In-depth knowledge of sales principles and techniques
对销售知识和技巧有深入的研究
Effective communication and negotiation skills
有效的沟通和谈判技巧
Strong knowledge of hotel products, rates and marketing programmes
熟悉酒店产品,价格和销售方案
Excellent PC skills (including MS Office)
熟练运用电脑的能力(包括微软办公室软件)
Ability to develop strong relationships with customers and other stakeholders
与客户及其它利益相关者建立良好关系
Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.) is advantageous
熟练运用销售系统(如Delphi, Opera 等)
宝鸡东岭皇冠假日酒店是由陕西东岭房地产开发有限公司投资兴建的宝鸡唯一一家国际品牌酒店。由世界知名的洲际酒店集团管理,建筑面积11.25万平方米,拥有336间客房,中西式餐厅和PANORAMA天际酒吧,可容纳1000多人的大宴会厅及多功能会议室,健身房及室内恒温游泳等多种配套设施。酒店已于2017年8月开业。在宝鸡东岭皇冠假日酒店,我们的致胜之道至关重要,如果您是一位尽职尽责的员工,您会在这里得到充分的肯定和回报。除了具有竞争力的薪酬福利,我们拥有更人性开放的晋升体系,确保每一位员工都有明晰的职业规划。酒店着力挖掘员工的个人潜能,提供入职培训、在职培训、晋升能力培训等,工作之余,还有员工生日会、团队拓展、各项公益活动等,在这个大家庭里,我们时刻鼓励员工提出意见、分享收获、“尽炫自我”。专业+专注+热情,我们就是这样将世界各地最具才华的员工聚集到一起,共同致力于打造出“客人挚爱的杰出酒店”。如果您正是这样的人才,需要这样的机会,请加入我们,共同成长。