- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们

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财务回报
· Develop a strong understandingand knowledge of key sectors targeted by the hotel, and gain sectorial/accountexpertise when necessary to maximise guest experience
· 在酒店中,有针对性的加强自己对于关键的部门认知度,当全面熟知部门/客户的专业知识后,在必要的时候最大化的提高客户体验
· Prepare Weekly Events Forecastsand other supporting documents
· 准备每周会议预测会议和其他相关资料
· Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest satisfaction
· 确保及时跟进客户和与之相关者的合作关系,以最高水平提高客户满意度
· Ensure timely delivery ofMaster Invoice to customers and facilitate payment
· 确保及时确认付款并将发票寄送给客户
· Work closely with theReservations, Sales & Marketing, and F&B departments to ensure theaccounts from the events are consolidated and reconciled
· 与预订部,市场销售部和餐饮部紧密合作,确保会议客户得到巩固和协调
PEOPLE
员工团队
· Team up with counterpart CrowneMeetings Fulfillment staff to deliver sector/customer specific services whenappropriate
· 在适当的情况下,与相应的皇冠会务销售的同事向部门/客户提供特定的服务
· Partner with the BusinessDevelopment Team to support new business prospecting
· 与商务发展部合作,支持新生意的开发
· Support daily operations ofsuperiors
· 支持上级日常工作的运营
· Communicate to his/her superiorany issues encountered and other relevant information
· 遇到的任何问题及其他相关信息及时与上级沟通
· Attend and participate intraining sessions, daily briefings and other meetings as required
· 参加培训课程,每日例会及其他需要参加的会议
GUEST EXPERIENCE
宾客体验
· In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
· 在会议前的准备过程中,与会议策划者协商确定最佳会议室配置、会议/休息流程、菜单、餐饮、桌卡、装饰等,以提高会议效率和工作效率
· Support the Crowne MeetingsEvents Executive/Manager in the daily meeting with each meeting planner todebrief on daily events, review consumption, bill and any exceptions tocontracted billing and review estimates of final billing
· 支持皇冠会务统筹主任/经理在日常例会中汇报当日会议情况,回顾生意消费,账单和所有例外已消费账单和审查最终账单的预算
· Support the Crowne MeetingsEvents Executive/Manager in planning and conducting pre-event meetings withclients and catering staff to determine potential enhancements to the guestexperience
· 支持皇冠会务统筹主任/经理在与客户和餐饮部同事策划和开展的会议前,以确定增强客户体验
· Assigned upon situation, be thepoint-of-contact to give immediate assistance in order that customer’s needsare met quickly and their event runs smoothly
· 为了以最快的速度满足客户的需求,并让他们的会议顺利进行,在有分配工作的情况下,以在任何联系点立即协助工作
· Organise post-event calls andcollect Feedback Survey and follow up with customers to obtain event feedbackand identify further business opportunities
· 完成潜在会议客户电话,收集反馈调查并跟进客户获得事件反馈并确定进一步的生意机会
RESPONSIBLE BUSINESS
企业责任
· Develop awareness andreputation of the hotel and the brand in the local community
· 在当地社区发展酒店和品牌的知名度和美誉度
· Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to theenvironment
· 协调安全的和安全措施,确保会议以最少的中断或问题并顺利进行。指导和建议客户在会议的选择和会议替代方案,尽量减少浪费,节约能源和降低对环境的影响
· Perform other duties asassigned by superior.
· 履行上级分派的其他职责。
宝鸡东岭皇冠假日酒店是由陕西东岭房地产开发有限公司投资兴建的宝鸡唯一一家国际品牌酒店。由世界知名的洲际酒店集团管理,建筑面积11.25万平方米,拥有336间客房,中西式餐厅和PANORAMA天际酒吧,可容纳1000多人的大宴会厅及多功能会议室,健身房及室内恒温游泳等多种配套设施。酒店已于2017年8月开业。在宝鸡东岭皇冠假日酒店,我们的致胜之道至关重要,如果您是一位尽职尽责的员工,您会在这里得到充分的肯定和回报。除了具有竞争力的薪酬福利,我们拥有更人性开放的晋升体系,确保每一位员工都有明晰的职业规划。酒店着力挖掘员工的个人潜能,提供入职培训、在职培训、晋升能力培训等,工作之余,还有员工生日会、团队拓展、各项公益活动等,在这个大家庭里,我们时刻鼓励员工提出意见、分享收获、“尽炫自我”。专业+专注+热情,我们就是这样将世界各地最具才华的员工聚集到一起,共同致力于打造出“客人挚爱的杰出酒店”。如果您正是这样的人才,需要这样的机会,请加入我们,共同成长。