尽炫自我

    职位:预订员

  • 职位性质:全职
  • 工作地区:江苏省南京市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期:2020-09-18至2020-12-17

岗位职责/职位描述

 

Duties and Responsibilities工作职责

·         Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

·         Promote the Hotel’s (and ICHG generally) products and services

推销酒店(以及整个洲际酒店集团)的产品和服务

·         Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

·         Develop and maintain a regular pattern of sales calls

发展和保持定期进行销售拜访的模式

·         Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

·         Record and process reservations made by phone/fax/email

记录和处理通过电话,传真,电子邮件进行的预订

 

 

·         Accept wait list reservations

接受等候单上的客人预订

·         Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

·         Manage “no show” reservations by investigation and recording of same

调查和记录未按预订抵店的预订情况

·         Record special billing arrangements for groups and conventions

对团组或会议的特别账单安排进行记录

·         Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系要求信用审批的预订事宜

·         Maintain knowledge of special rates/ offers/ promotions

掌握关于特价,酬宾,促销活动的信息

·         Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况,并向经理通报目前和将来的入住率

·         Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告(如给旅行代理人和商业机构的报告等)

·         Prepare reservation sales reports

准备预订销售报告

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct     N.A.

直接     

Indirect   N.A.

间接     

 

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

·         N.A.

     

            

Key Metrics –

主要绩效指标

·         Completion of assigned tasks

完成分配给的工作的情况

·         Handling of guest room reservations

处理客房预订的情况