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重庆嘉发希尔顿逸林酒店LOGO

重庆嘉发希尔顿逸林酒店

    职位:Careline Operator 关爱热线话务员

  • 职位性质:全职
  • 工作地区:重庆市南岸区
  • 招聘人数:3人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:19岁以上
  • 计算机能力:熟练
  • 语言要求:英语(熟练)中国普通话(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期:2020-08-14至2020-11-12

岗位职责/职位描述

 

Takes an active role in the team by being kind, cooperative, helpful   and never forgetting the person behind the guest.

积极的工作,友好的为客人提供服务。

 

Actively takes part in training   where and when required, attending formal training sessions and on the job   training to ensure standards and develop skills and abilities.

积极地参加职业培训,保证工作能力。

 

Contributes to the hotel and team by sharing new ideas and suggestions   for improvements, being innovative and creative to provide quality service   and customer care to team members and guests.

致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。

 

Takes an active role in the team, ensuring effective communication and   working as a team in order to reach goals and targets.

在团队中起到积极做用,有效的沟通,确保达到目标。

 

Greets all guests’ communications with a warm tone, ensuring that they   feel welcomed and appreciated when contacting the hotel.

交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎。

 

Manages guest’s communication in an efficient and effective way,   ensuring that guests are not delayed and that replies or follow up is made   within Doubletree Brand Standard timings. Make sure all   guest requests can be solved within 15 minutes.

及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。

 

Transfers all internal and external guest calls to the appropriate   party correctly, with minimal delay.

及时准确的为酒店内外宾客转接电话。

 

Handles and delivers messages in a confidential and professional manner,   maintaining guests privacy and integrity of the message, and ensuring that   the message is accurate and delivered to the guest in a prompt and timely   manner.

准确及时的为客人传递信息,确保顾客隐私。

 

Maintains the integrity of the hotels information by not providing confidential   or privacy invasive information about guests or the hotel. Maintains the   integrity of the guests’ privacy at all times and adheres to Hilton Brand   Standards for communication.

遵循希尔顿品牌标准,保护客人隐私,防止酒店数据泄露。