• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 领导好
• 额外商业保险
• 免费上下班车

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Floor Supervisor is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests.
What will I be doing?
As the Floor Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Responsible for strict key control.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members’ grooming, personal hygiene and appearance.
• Assist with team members’ training and development.
• Provide ongoing advice and support to team members under your supervision.
• Provide one to one instruction to team members when required.
• Seek opportunities to improve guest service consistently from guests’ comments.
• Take appropriate action to resolve guests’ complaints.
• Ensure all reports are completed on a timely basis.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
楼层主管的工作职责为保持客房、走廊的清洁标准以及向宾客提供优质服务。
我的具体职责是什么?
作为酒店楼层主管，您将应以最高标准完成以下任务:
• 当班时负责所有分配楼层和客房区域的高标准清洁工作。
• 与前台接待密切合作确保任何时间内房态的正确。
• 确保在“请勿打扰”状态下客人的隐私被维护。
• 监督夜床服务。
• 负责钥匙的严格控制。
• 对客房的走廊和公共区域进行常规检查。
• 迅速向工程部汇报工程维修。
• 确保失物招领按照程序操作。
• 维持楼层布草间的干净和整洁。
• 监督管辖区域客房服务员的工作效率。
• 检查客房部员工的仪表，个人卫生和形象。
• 协助进行员工的培训和发展。
• 给予所管辖的员工以不断的建议和支持。
• 必要时对员工进行个别面对面指导。
• 通过汇总客人的意见，不断寻找机会提升对客服务。
• 采取合适的行动解决客人的抱怨。
• 保证所有报告都按时完成。
• 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
• 坚持酒店安全制度、紧急情况处理规定和程序。
• 执行酒店管理层分配的其它工作。
• 如有必要，酒店管理层有权更改或补充该职位描述。

【任职要求】
What are we looking for?
A Floor Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• University / Pre-university graduate.
• At least 3 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English to meet busines needs, advantageous.
• Good knowledge of Housekeeping office’s daily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listen to others and build on good ideas.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿楼层主管始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
• 良好写作和口头表达能力。
• 良好的英语水平是渴望的。
• 具有良好的管家部办公室日常运作方面的知识。
• 能熟练操作各种办公软件。
• 会使用Opera & OnQ系统。
• 至少三年的客房楼层工作经验。
• 积极聆听、多方位思考。
• 本科/专科学历。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

上海奉贤前昇希尔顿酒店位于有着“南上海天然氧吧”之称的申隆生态园，拥有7.5万平方米秀美园林，风光怡人，绿荫似锦，将壮丽的生态景观、新中式设计风格和传统中式文化底蕴集于一身，与周边自然风光融为一体。酒店由专注打造酒店及度假村的国际设计公司Blink Design Group主理设计，以孔子弟子南方大夫——言偃“子游讲学”的历史典故、结合中国传统艺术文化与中国园林建筑的布局为灵感。酒店拥有401间客房与套房，其中3栋多层别墅与4栋独立别墅为宾客私密度假时光提供不同选择，所有房间均拥有独立阳台，足不出户便可饱览秀美的申隆生态美景。酒店拥有四间风格迥异的餐厅为宾客提供丰富多样的美食选择，大堂酒吧“巢”，全日餐厅“米”，中餐厅“唐”及特色（日）餐厅"楽"可满足来自世界各地旅客从早餐到宵夜的用餐需求。超过4,000平方米的灵活会议空间，包括一个1,290平方米及一个700平方米的无柱式宴会厅，另有8间独立的会议室和多功能厅，灵活的会议空间可变化出至多20种活动空间组合，是举办社交盛事、商务会议及盛大婚礼等活动的理想场所。无论何时，我们经验丰富的策划及会议专家将乐于协助您，让活动取得圆满成功。希尔顿健身中心为您量身定制全方面的健身计划和营养的餐饮选择, 让您时刻保持巅峰状态，您也可以在酒店室内游泳池尽情畅游，或在瑜伽室内舒展身心。···【员工福利】···正式员工每周40小时工作制；员工宿舍配备空调、冰箱、洗衣机及独立卫浴，并提供网络及床上用品；提供营养美味的员工餐；提供工装，工鞋，工袜，及工装洗涤服务；享受全球希尔顿酒店及度假村员工优惠价；实习生毕业留任后根据合同工资足额缴纳五险一金，提供完备的社保福利，带薪年假7天起，并享有国家法定的其他带薪假期。*  加入我们，与希尔顿一起蓬勃发展！WE ARE HILTON , WE ARE HOSPITALITY