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【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Manager - Credit supports the overall strategic management of the credit section by establishing effective working relationships with colleagues, in particular the Director of Business Development, Director of Sales, Revenue Manager, Director of Banquet & Conference Sales and Accounts Receivable team. He / she will convert the entire hotel’s revenue into collected cash within the shortest agreed timescale through managing the credit control in a diligent and professional way.
What will I be doing?
As the Manager - Credit, you will be responsible for performing the following tasks to the highest standards:
• Conduct credit investigations so that an intelligent informed decision of customers’ credit worthiness, character and ability to pay may be ascertained to justify extension of credit.
• Ensure the collection of accounts receivable is kept current and follow up closely on over-aged accounts.
• Maintain good relations with hotel customers including but not limited to wholesalers, corporate clients, hotel guests, travel agents, tour operators, function organisers, airlines, government, etc.
• Review supporting documents and verify the accuracy of the balance of receivables.
• According to the aging of the timely provision for bad debts, only in the full recovery of arrears still not received, in accordance with the Hilton approval process before the approval of the cancellation of non-recovery account.
• Immediately report any unfavourable information received on a customer’s credit standing so that appropriate action may be taken.
• Report directly to the General Manager and / or Director of Finance on all matters affecting credit and collection.
• Ensure that all credit application forms are approved and updated annually.
• Supervise the activities of the credit staff in order to achieve an efficient and effective performance of each individual’s duties and responsibilities.
• Maintain the latest credit policy and ensure that this policy is strictly adhered to and implemented.
• Work closely with the Accounts Receivable Supervisor and/ or Clerk to follow up on overdue accounts.
• Ensure that all collection calls have been made on a timely basis, documented in writing and followed up on a monthly basis.
• Schedule credit meetings at least once a month.
• Ensure that the number of debtor days outstanding is within the acceptable range as stipulated in the policies and procedures manual.
• Prepare all supporting documentation for monthly allowances and monthly journal vouchers relating to the receivables ledger.
• Ensure timely and accurate entry of all credits to the various accounts.
• Ensure monthly closing / processes are completed in a timely and accurate manner and that the vouchers are booked into the correct account.
• Pro-actively follow up on any outstanding accounts to ensure the hotel is protected from loss.
• Prepare all necessary reports pertaining to accounts receivable.
• Alert sister hotels on bad debt accounts to prevent losses that may be incurred in the sister hotels.
• Process and control all sundry payments made by credit card.
• Maintain an adequate and up to date filing system.
【任职要求】
What are we looking for?
A Manager - Credit serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• University preferred Commerce degree in Accounting & Management.
• Finance / Accounting major and certified, e.g. ACCA / CPA.
• At least 3 years of working experience in the hotel industry or higher in other hospitality industries.
• Previous experience in a managerial operational accounting role.
• Fluent in written and spoken English to meet business needs.
• Good relationship with the local bank and government agencies.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
上海奉贤前昇希尔顿酒店位于有着“南上海天然氧吧”之称的申隆生态园,拥有7.5万平方米秀美园林,风光怡人,绿荫似锦,将壮丽的生态景观、新中式设计风格和传统中式文化底蕴集于一身,与周边自然风光融为一体。酒店由专注打造酒店及度假村的国际设计公司Blink Design Group主理设计,以孔子弟子南方大夫——言偃“子游讲学”的历史典故、结合中国传统艺术文化与中国园林建筑的布局为灵感。酒店拥有401间客房与套房,其中3栋多层别墅与4栋独立别墅为宾客私密度假时光提供不同选择,所有房间均拥有独立阳台,足不出户便可饱览秀美的申隆生态美景。酒店拥有四间风格迥异的餐厅为宾客提供丰富多样的美食选择,大堂酒吧“巢”,全日餐厅“米”,中餐厅“唐”及特色(日)餐厅"楽"可满足来自世界各地旅客从早餐到宵夜的用餐需求。超过4,000平方米的灵活会议空间,包括一个1,290平方米及一个700平方米的无柱式宴会厅,另有8间独立的会议室和多功能厅,灵活的会议空间可变化出至多20种活动空间组合,是举办社交盛事、商务会议及盛大婚礼等活动的理想场所。无论何时,我们经验丰富的策划及会议专家将乐于协助您,让活动取得圆满成功。希尔顿健身中心为您量身定制全方面的健身计划和营养的餐饮选择, 让您时刻保持巅峰状态,您也可以在酒店室内游泳池尽情畅游,或在瑜伽室内舒展身心。···【员工福利】···正式员工每周40小时工作制;员工宿舍配备空调、冰箱、洗衣机及独立卫浴,并提供网络及床上用品;提供营养美味的员工餐;提供工装,工鞋,工袜,及工装洗涤服务;享受全球希尔顿酒店及度假村员工优惠价;实习生毕业留任后根据合同工资足额缴纳五险一金,提供完备的社保福利,带薪年假7天起,并享有国家法定的其他带薪假期。* 加入我们,与希尔顿一起蓬勃发展!WE ARE HILTON , WE ARE HOSPITALITY