行李生
3.4千-3.8千
停止招聘
发布于 2023-06-30
行李生
3.4千-3.8千
佛山 | 经验不限 | 学历不限
停止招聘
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Escorts arriving and departing guests in a friendly , courteous manner to and from their accommodations,  transporting their luggage . Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards. 

热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。


1. Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .

帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。

2. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.

引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。

3. Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc.

对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。

4. Organizes and store luggage as necessary in a designate area .

将客人行李有序的寄存于指定地点。

5. Greets customers immediately with a friendly and sincere welcome . Remain calm and attentive , especially during heavy hotel activity and emergencies .

热情友好的问候客人。能成着冷静的应对各种突发情况。

6. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

积极的工作,友好的为客人提供服务的同时招呼示意下一位客人。

7. Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 

积极参加所需的各种培训,提高工作能力。

8. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。

9. Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.

在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。

10. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

为顾客提供热情周到的服务,有宾至如归感。

11. Ensures that all guests are greeted at the door.

第一时间问候客人。

12. Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。

13. Ensures that VIP guests are treated personally and recognized as an individual.

确保VIP客人的待遇。

14. Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.

引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。

15. Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.

如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。

16. Handles and stores guests’ luggage in a safe and secure, organized and systemized way.

有条理的安放和储存客人的行李并确保安全。

17. Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.

确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。

18. Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 

掌握希尔顿酒店的基本概况。

19. Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.

了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。

20. Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel

确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。

21. Applies DoubleTree Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.

遵循希尔顿逸林品牌标准。

22. Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.

对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。

23. Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT

与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。

24. Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed.  Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.

确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。

25. Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.

按照健康安全,危机管理部门,灾难处理方法,救火程序执行。必要的时候加入救火。

26. Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.

在收取现金,信用卡,代金券,公司或第三方付费等服务时严格遵守酒店规定。

27. Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.

抓住商机,用合理的方式提高酒店收入,确保客人物有所值。

28. To undertake any other reasonable task or request as directed by the management. 

接受部门其他合理的任务或要求的安排。

29. Delivers morning newspapers ,Zipout checkout packets , mail , packages faxes etc . to specific guest room .

负责将报纸,结帐单,包裹,邮件等送至客人房间。

30. Cleans and polishes carts and other equipment used in the department .

负责行李车的日常清洁和保养。 

31. Answers the bell desk phone and provides information as needed .

接听礼宾台电话,应客人的不同需求提供服务。

32. Reads and matches luggage tags , writes claim tickets and detaches portion to give to desk.

行李牌的登记及行李的分发。

33. Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。

34. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要,该部门有权更改或补充该职位描述

35. Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

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广东省佛山市南海区大沥镇广佛路盐步段和华商贸广场
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
佛山南海和华希尔顿逸林酒店坐落于广州与佛山交界处的广佛新干线,距离广州地铁5号线滘口站3公里,距离广州白云机场45分钟车程,前往广州南站或琶洲国际会展中心仅需35分钟。酒店与凯德180综合商厦相连,位于和华盛世发展有限公司和华商贸广场1座,毗邻购物中心,步行5分钟可至盐步家具城及凯民茶博城。得天独厚的地理位置,为您的出行带来无尽便利。  酒店由世界知名的香港郑中设计事务所设计,极具现代感的流线运用带给您的时尚前卫的独特体验。酒店拥有275间时尚客房,其中包括11间奢华典雅的套房。所有客房均可透过180°全景落地玻璃欣赏佛山城市景观,高层客房更可俯瞰城市天际线,尽享云端之旅。客房设计融入了星空灯、赛车跑道等元素,宾客可以充分体验在赛道驰骋后枕着星河入梦的感觉。睡床更是以飞机头等舱为设计灵感,独特的弧形设计带给您强烈的视觉冲击以及前所未有的新颖体验。 每间客房均配备独立工作区、高速互联网接入、49英寸 LCD 电视、舒达睡眠寝具、独立花洒与浴缸和全新的Crabtree &Evelyn  马鞭草与熏衣草系列洗浴用品。       位于酒店50层和52层两间各具特色的餐厅和酒吧带给您从味觉到视觉的双重愉悦体验。位于酒店50层黑武吧,拥有360度落地玻璃景观,及一间独立VIP包房。提供香浓咖啡,精致下午茶点,特色饮品及进口葡萄酒,是您商务洽谈及好友聚会的的理想场所。晚间开始播放轻音乐,搭配现调特色鸡尾酒,伫立窗边目光所至即是广州“小蛮腰”,让您于此尽享舒心时刻。52层天厨全日餐厅提供早餐,东南亚特色午餐零点及各国美食自助晚餐,全落地玻璃景观设计,让您在享用美食的同时尽揽城市美景。入住行政楼层的宾客还可在39层行政酒廊免费享用早餐、下午茶或晚间欢乐时光,各式鸡尾酒小食放松身心。    酒店拥有超过2250平方米的会议活动场地,无论是大型会议活动或私人宴会的需求均可得到满足。面积1200平方米层高超过8米的无柱式宴会厅,可应需求被灵活分割成三个独立区域。大厅内海浪型水晶灯搭配赛车竞技元素的LED灯带,呈现出幻彩多变的灯光效果,可以根据宾客需求调整模式,满足您在不同场景的灯光需求。同时赛车竞速等元素融入了地毯设计,让宾客拥有脚踏赛道的会议视觉体验。拥有全景落地玻璃,自然采光的宴会前厅占地350平方米,宽敞开阔,让您创意的搭建方案无后顾之忧。酒店同时拥有8个配备先进设施、装修舒适的多功能厅,是您中小型会议或宴会的合适选择。与此同时,酒店客房、公共区域设有无线网络及宽带连接,为宾客打造更加畅通无阻的会议体验。酒店配备专业宴会销售团队及高效细致的服务,旨在为您打造高效会议及完美婚礼。       酒店38层设有24 小时健身中心,配备国际知名品牌运动器械,恒温无边天际泳池,让您充分感受挥臂畅游在城市上空的独特体验。360°落地玻璃景观让您在这里健身的同时可俯瞰整个城市景观,于美景之中更好的放松身心。
广东省佛山市南海区大沥镇广佛路盐步段和华商贸广场
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