• 五险一金
• 技能培训
• 带薪年假
• 包吃包住
• 岗位晋升
• 帅哥多
• 美女多
• 人性化管理
• 酒店式宿舍

Position Summary职位概述

This position is concerned with supervising group of cleaners to maintain the public area within the hotel premises in high  cleaning standard constantly and maintain all the equipment  are functional.
本岗位负责监督确保酒店内所有的公共区域整洁干净，达到高的标准。同时也维护保持所有的设备完好，正常运行。

1.	To distribute assignment to PA attendant.
给公共区域员工分配任务。
2.	To tour the entire public area in sequence.
按顺序巡视整个公共区域。
3.	To ensure proper cleaning, vacuuming are being done in the restaurant outlets, function rooms, lobbies and rest rooms. 
确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器。
4.	To report any damage of carpet or furniture, etc. for immediate repairs.
要及时汇报地毯和家具的损坏，以便急修及降低损失。
5.	To keep following up the repairing work until it has been completed.
跟踪急修事宜，确保维修已经完成。
6.	To check equipment to assure they are functional, clean and properly stored.
检查确保机器的被清洁、正常工作及妥善存放。
7.	To check all the rest rooms frequently to keep up a hygienic standard.
检查所有洗手间始终处于高卫生标准。
8.	To arrange toilet attendants for standing by during the VIP function
在有VIP客人时安排充分的洗手间服务员。
9.	To check back stairs to assure the cleanliness is maintained.
检查楼梯确保卫生及清洁。
10.	Checks soteam team members are neat and well presented at all times. Proper usage of chemical with minimum wastage.
员工能够正确使用化学药品， 尽可能减少浪费。
11.	Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any problems and inform the supplier to change it in time.
负责鲜花和植物的状态良好，如需更换，报告行政管家通知花房更换。
12.	Ensure the PA storeroom is clean and that chemicals and tools are prepared well.
确保PA仓库干净整洁， 清洁用品和工具充足。
13.	Check PAteam member’s grooming, personal hygiene and appearance.
检查公共区域员工的仪表,个人卫生和形象。
14.	Assist with the preparation of team member duty rosters.
协助准备员工排班表。
15.	Assist with team member training and development.
协助进行员工的培训和发展。
16.	Supervise team member performance,Trains new and existing staff consistently.
指导员工表现，对新员工和现有员工进行培训。
17.	Discipline staff when necessary.
约束员工遵守纪律。
18.	Counsel staff and prevent work related problems.
与员工沟通避免与工作相关的矛盾。
19.	Provide one to one instruction to associate members when required.
必要时对员工进行个别面对面指导。
20.	Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition.
保证员工妥当使用和保养设备，并维持清洁设备干净和工作正常的使用状态。
21.	Schedules and supervises the scrubbing and shampoo of carpet /upholstery in his areas of responsibilities.
计划和监督员工定期清洗完成分管区域的地毯。
22.	Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any problems and inform the supplier to change it in time.
负责鲜花和植物的状态良好，如需更换，报告行政管家通知花房更换。
23.	Maintains daily public area logbook, sign out and hand-over to following Shiftleader.
填写好每日公共区域记事本， 下班签离并同下一班主管交班。
24.	Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施坚持酒店安全制度、紧急情况。
25.	Carry out other tasks as directed by your supervisors.
完成你上级交待的其它任务。
26.	Record status of daily attendance for all PA team members.
记录所有公共区域员工出勤的情况。
27.	Keep good communication with other departments.
同其他部门协调工作。
28.	Deliver high quality service to guests.
提供高品质的对客服务。
29.	Ensure guest needs and reasonable requests are met.
确保客人需求与合理的要求被满足。
30.	Adhere to hotel cleaning and maintenance programs.
坚持酒店的清洁和养护程序。
31.	Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
32.	Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s team member Handbook.
遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
33.	The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
34.	Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

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