• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 六险一金
• 年底奖金
• 内部调转
• 员工价

1.      To have complete knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software.
全面掌握电话房/服务中心操作系统专业知识，如交换机/呼叫中心系统/计费系统。
2.      To have complete knowledge of Hilton standard operating policies and procedures for the Service Centre.
全面掌握希尔顿服务中心的标准操作政策和程序方面的知识。
3.      To have complete knowledge of Hilton Program e.g. Hilton HHonors.
全面掌握希尔顿会员活动知识。例如希尔顿荣誉客会。
4.      Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Hilton policies and procedures.
根据酒店的政策和程序确保专业地处理所有客人的内外部电话，并且关心客人。
5.      Checks interface Lost Posting dummy folio in PMS on an hourly basis to ensure there are no postings that are not posted to a guest folio.
每小时检查Lost Posting帐单确保帐单没有任何遗漏的项目。
 
6.      Ensures all call is transferred correctly.
确保所有的电话转接正确。
7.      Accurately records all request for wake-up calls and ensures they are handled correctly
正确的记录所有叫早服务，确保做到准确无误。
8.      Personalized wake-up call must be rendered for all VIP, HHilton member and Executive Floor Guest.
对于VIP客人、希尔顿荣誉客会会员和行政楼层客人给予个性化的叫早服务。
9.      Completely familiarized with the telephone console.
要对电话主控制器熟练掌握。
10.    Receptive to guest complaint, analyze within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue.
接受客人投诉，并在权限范围内能够迅速的正确的做出决定以确保客人满意度，同时保证酒店的财产和收入。
11.    Must be familiarized with the communication system, radio / music and video equipment.
必须熟悉通讯系统，收音机/音乐播放设备以及影像设备。
12.    If required, performs follow-up calls to guests concerned to ensure service/facility defect has been rectified to satisfaction.
必要时， 实行跟踪电话服务确保服务和设施的不完善之处得以更正达到客人满意度。
13.    Maintain logbook of all office equipment calculates and post the telephone charges in the event of interface down.
为所有办公室设备建立记录本，当系统瘫痪时计算并对电话费进行入帐。
14.    Updates and read the daily information on the operation white board.
更新并读取信息栏上的每日信息。
15.    Must also be familiarized with OPMS.
必须要掌握酒店电脑管理操作系统。
16.    Should be able to operate fax machine
能够使用传真机。
17.    Performs any other duties that may be assigned by the Service Manager.
执行服务经理分配的其他工作。
18.    Handles all telephone inquiries and request in a professional manner.
使用专业的电话礼仪处理各种电话要求。
19.    Ensures all stationary stocks are keep at par.
确保所有的固定库存保持在标准状态。
20.    Takes message and receiving Fax for all guest efficiently.
及时的为所有店内和店外客人提供留言及接收传真服务。
21.    Sent the Message/Fax to the guest immediately whenever receiving in Service Center.
收到客人的留言/传真后需及时派送。
 
22.    Accurately posts the charges for operator assisted and collect calls.
总机手动开线必须正确入帐。
23.    Checks the log printers at regular intervals to ensure that the interface system is in working order.
时常检查电话打印系统， 确保交换机系统正常工作。
24.    Ensures that shift reports are printed and traces are followed up accordingly.
确保每个班次打印报表，完成追踪报告。
25.    Answer all calls promptly.
在铃声三响之内迅速地接听电话。
26.    Ensure the other party fully understands the conversation
确保对方完全理解你的说话内容。
27.    Provides general information on hotel facilities or departments upon inquiry
提供饭店设施及各部门的总咨询。
28.    Familiar with all  current events and function in the hotel and in the city
熟悉饭店内部和本市所有的时事及内容。
29.    Ensures the guest is always addressed by name
确保随时称呼客人的姓氏
30.    If busy, apologize and puts the caller on hold
如果电话占线,必须向致电客人表示歉意,征得客人同意后，将电话保持在等候状态
31.    Take reservation for rooms, restaurant, limousine and other reservation for elsewhere, prefer within Hilton Hotels and Resorts.  
有预定业务时，优先提希尔顿的各项服务，包括接受客房，餐厅，客用车以及其他各项预定业务，优先考虑希尔顿酒店集团。
32.    Reconfirm, change, cancel or booking rooms details for guest per request.
根据客人的要求再次确认、改变、取消或预订房间的细节信息。
33.    Provide information and other arrangement
提供信息和安排客人要求的其他活动。
34.    Coordinate closely with Housekeeping on all guest request / complaint related to Engineering and feedback to guest of action and check satisfaction.
与客房部紧密合作解决客人有关于工程方面的要求和投诉，反馈给客人并检查满意度。
35.    Attends briefings & training, as required.
按规定参加会议及培训。
36.    Maintains good relationships with colleagues and contributes to team spirit.
维持良好的同事关系，促进团队精神。
37.    Interacts with other departments to provide additional or specialized guest services.
与其他部门合作，提供额外的个性化的对客服务。
38.    Oversees maintenance and handling of equipment used.
监督设备的维护和使用。
39.    Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.
确保及时向相关部门上报设备的故障和不足。
40.    Participate actively in company initiated employee activities.
积极参加公司举办的员工活动。
41.    Adheres to the specific hygiene and personal appearance standards of the hotel area.
在酒店区域内保持好个人卫生和仪表的整洁。
42.    Adheres to the set procedures for attendance and time keeping.
按照程序遵守出勤时间。
43.    Adheres to the provision outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.
按照员工手册、规章制度来执行日常的工作。
44.    Reduces waste supplies and materials recycles, whenever possible.
减少物资浪费,尽一切可能地循环再利用。
45.    Ensures that procedures set with regards to guest confidentiality are strictly adhering to.
确保有关对客保密的程序严格地执行。
46.    Ensures familiar with emergency procedures. In case of such situation, coordinates all actions with primary focus on life and second on property protection.
确保熟悉紧急程序，万一发 生紧急事件，一切以生命第一，财产第二的原则采取措施。
47.    Monitors report and make recommendations on security and safety issues, both guest and employees as noted during shift.
在当班过程中检查，汇报并提出一切有关客人和员工安全保安方面的建议。

Invested by Shimao Group and managed by Hilton Worldwide, the Hilton Wuhan Riverside opened in July , 2016. Ideally situated by the bund of the Yangtze River with convenient access to anyplace of the city through subway and public traffics. It is only 45 minutes’ drive from Wuhan Tianhe International Airport and 15 minutes from Wuchang Railway station. The hotel is ideally located in the city center, close to Wuhan Economic Development Zone and historic attractions. 由世茂集团投资、希尔顿酒店集团管理的武汉世茂希尔顿酒店于2016年月隆重启幕。酒店位于武汉市汉阳滨江大道，地处通达汉口、武昌的交通要塞，与汉阳江滩一步之隔，毗邻鹦鹉洲长江大桥和武汉经济技术开发区。距武汉天河国际机场仅45分钟车程，武昌火车站仅15分钟车程，绝佳的地理位置使宾客可以便捷地通达武汉三镇和各大旅游景点。The hotel offers 338 beautifully appointed guest rooms and suites, offers everything you need for a cozy and comfortable stay. Each guest room is equipped with the latest facilities including WIFI and 42-inch TV. Enhance your stay in a deluxe room or suite for spectacular Yangtze River views, or executive rooms and enjoy exclusive access to Executive Lounge, offering complimentary breakfast, refreshments and cocktail hour.酒店秉承希尔顿风格，按照5星级规格打造，拥有338间宽敞舒适的客房，置身落地窗前，万里长江大桥和黄鹤楼近在眼前。42寸大屏幕高清液晶电视、多媒体连接、高速无线网络等，让宾客尽享舒适与惬意。入住行政客房及套房的宾客还可尊享行政酒廊的专属服务，远眺长江，小酌一番，赏尽美景。With a range of flexible function space for up to 1000 people, and an expert events team, the Hilton Wuhan Riverside is the ideal venue for your events or meetings. Wind down after a busy day with a workout in the Fitness Center or a swim in the 25 meters heated indoor pool. Dine on an exciting range of fresh and innovative cuisine, with 4 inviting dining options, including all-day-dining restaurant, authentic Chinese and French restaurants. In the evening, enjoy popular music in our Lobby Lounge while sip signature cocktails and relax on the sofas.1,188平米的无柱式大宴会厅以及10个独立可拆分组合的多功能厅，先进的会议设施，一应俱全的硬件设备以及专业的会议策划团队都将协助宾客处理一切会议相关事务，是举办大型宴会，会议和婚宴的理想场所。酒店4间极具特色的餐厅为宾客带来精彩的美食体验，傍晚时分，宾客还可倚靠在大堂酒吧舒适的沙发上，品酌招牌鸡尾酒，尽享惬意慢时光。先进的品牌运动设施，25米长的室内恒温游泳池和SPA，为宾客提供舒活放松的伸展空间。员工福利 Benefits for Team Member1.免费用餐 Duty Meals所有团队成员可在员工餐厅免费用餐。Duty meals per working day will be provided to all team members. 2.免费员工宿舍Team Member Dormitory酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.3.全面的社会保险 Social Benefits养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金、商业保险。Full social insurance, housing fund will be offered to all team members.4.团队成员入住优惠价 Team Member Travel Program希尔顿全球成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。It is our policy that team members can benefit from team member rate (J1D) when rooms are available.5. 假期福利Leave Benefits法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.6.团队成员嘉奖 Team Member Awards酒店将定期进行月度优秀成员、年度优秀成员等表彰。We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.7.团队成员培训 Team Member Training System我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.8.团队成员活动Variety of Activities酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Hotel will organize a variety of activities for team members regularly. 交通信息 Transportation Information公交路线 Bus Route可乘坐61, 524,554, 558, 559, 580, 598,720, 727, 728等公交路线于鹦鹉大道腰路堤站下车，步行10分钟左右即可到达。Please take No. 61, 524, 554, 558, 559, 580,598, 720, 727, 728 to Yaoludi Station on Yingwu Avenue, then about 10 minutes walking distance to hotel.可乘坐24, 30,26, 637, 248, 646路公交车于阳新路公交停车场下车步行10分钟左右即可到达。Please take No. 24, 30, 26, 637, 248, 646 to Yangxin Road Bus Station, then about 10 minutes walking distance to hotel.地铁路线 Railway Route地铁4号线：拦江路站点，下车后B站出口步行约10分钟即可到达。Line-4: Please get off at Lanjiang Road Station though Exit-B, then about 10 minutes walking distance to hotel.酒店人力资源部办公室地址 Hotel HR Department Office Address 湖北省武汉市汉阳区滨江大道190号负一楼 -1F, No. 190 Bingjiang Avenue, Han Yan District, Wuhan, Hubei Province, P.R.China.求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.快来扫描下方二维码，关注微信公众号“武汉世茂希尔顿酒店HR”，随时了解酒店一手信息。