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上海东平草堂精品酒店
    职位招聘

      职位:前厅经理Front Office Manager

    • 职位性质:全职
    • 工作地区:上海市崇明县
    • 招聘人数:若干
    • 学  历:中专
    • 工作经验:3年以上
    • 所 在 地:不限
    • 户 籍 地:不限
    • 提供食宿:提供食宿
    • 年龄要求:18-45
    • 计算机能力:不限
    • 语言要求:英语(熟练)
    • 国际联号工作经历:优先
    • 薪资待遇:1万-1.6万
    • 职位有效期:2020-01-21至2020-04-20

    岗位职责/职位描述

    岗位职责

    1.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。

    Responsible for reception and management of front office, familiar with front office facilities and in good condition.

    2.进行有关的市场计划分析制定部门工作计划,完成工作报告。

    Carry out the market plan analysis, make the department work plan, and complete the work report.

    3.使客房达到最高出租率,获取最佳的客房收入。

    Make rooms reach the highest occupancy rate and get the best room revenue.

    4.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。

    Supervise subordinates, assign tasks,clear responsibilities, and adjust work plan at any time.

    5.保持良好的客际关系,能独立有效地处理宾客投诉。

    Maintain good guest relations and handle guest complaints independently and effectively.

    6.协助酒店与更高一级领导处理突发事件。

    Assist Hotel and higher level leaders in dealing with emergencies.

    岗位要求

    1.中专以上学历,有同岗位工作经验3年以上。

    Secondary Vocational or above, with 3 years experience in the same position.

    2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。

    Familiar with the hotel lobby management, with a strong sense of responsibility and professionalism.

    3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。

    Supervise the service quality standards and operation process standards of the front office personnel and supervise the work of the front office.

    4.有效贯彻、落实并完成部门制订的每月工作计划。

    Effectively implement, implement and complete the monthly work plan formulated by the department.

    5.英语对话流利,有较强的协调管理能力,具有一定的销售能力。

    Fluent in English, strong coordination and management ability, good sales ability.

    6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

    Grasp the basic financial knowledge of the front desk and cashier, and deal with the financial problems involved in the daily service.

    7.五官端正,形象气质佳

    Five features, good image and temperament.