招聘餐饮销售专员 F&B Sales Ambassador_苏州四季酒店招聘信息-最佳东方

SUMMARY 岗位概述

The Life by Four Seasons membership card selling as core as well as conduct other secondary selling of F&B products based on the member database. At fully expanding and well maintaining the client resources by providing premium F&B products and service, to improve the membership renewal rate and the sale of F&B products as well as achieve the maximum profit of F&B and hotel.

以四季生活会员卡销售为核心，并基于会员信息数据库，进行其他餐饮产品的二次销售。充分开发并整合客户资源，通过提供优质的餐饮产品和服务，稳定客户群体、促进客户活跃度，进而提高餐饮产品销量及会员续会率，并最终达到餐饮部及酒店利润最大化。

ESSENTIAL FUNCTIONS核心职责

· Be able to handle all telephone or email inquiries and ensure all information data can be delivered timely and correctly.

能回应所有的电话咨询或来函，确保数据/信息被正确地及时传递。

· Excellent product knowledge of membership card information and hotel facilities. Be able to conduct hotel tours with clients.

熟练会员卡的各项信息及酒店设施，能带领客户参观酒店。

· Collect and register the guest information. Ensure all application forms are fully completed. A proper explanation is given if there is any discrepancy.

跟进客户信息的收集与登记，确保所有的申请表格都是完全完成的，如果有差异也是可以给与解释的。

· Conduct the sales call as scheduled to prospect for new customers, to achieve the fixed sales target.

定期进行客户拜访活动，拓展开发新客户，力争达到所确定的销售目标。

· Maintain a good relationship with customers by providing excellent after-sales service to improve the renewal rate of the membership card.

提供持续良好的售后服务，以维系客户关系，稳定并提高会员续会率。

· Deliver the latest F&B promotion information to customers in time and follow on the reservation, payment, and other related work.

及时向客户发布最新的餐饮促销信息，跟进预定、收款及其他相关工作。

· Concerning all the demand change trend and feedback of customer, analysis the reason and provide according to advice to LBFS Project Director of F&B Sales and Sales Manager.

随时关注客户的需求变化、反馈意见，定期向餐饮销售部项目总监及销售经理汇报并提出建议与意见。

· Practices excellent Tele-sales Handling Skills and is capable of excellent Tele sales.

练习优良的电话沟通技术而且能够做到优秀的电话销售。

· Assist in the compilation of telephone market surveys and competitor research report.

帮助进行电话市场调查，编辑对竞争者进行研究的报告。

· Ensure to achieve the monthly sales target.

确保每月销售目标的完成。

· Assist in the distribution of relevant hotel information to clients when required.

对有关酒店资讯对客户传达或需要时提供帮助。

· Ensures the activities / events Logbook is being accurately maintained.

确保特殊活动/事件被正确地记录，与保存。

· Maintains good relationship with the other department and provides all necessary assistance when required.

保持与酒店内其他部门良好关系而且提供所有的协助。

· Ensure that a professional and appropriate image is always projected while on duty.

在工作的时候始终确保有一个专业而适当的计划目标。

· Follows up sales task whenever required or assigned by the Project Director of F&B Sales.

任何时候都需要跟进处理餐饮销售部项目总监分派下来的任务。

NON-ESSENTIAL FUNCTIONS 非核心职责

· Ensure to provide courteous, professional, and efficient service to guests all the time.

确保能够向客人提供始终如一的高效、优质、专业的服务。

· Attend all meetings and training as required.

积极参与所要求参加的会议及培训。

· Handles guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow-up.

礼貌而高效的处理客人的提问，若无法立即解决需汇报申诉，并及时回馈和跟进。

· Understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene, and health & safety.

理解并严格遵循员工手册的规章制度，酒店雇用政策、卫生政策和健康安全政策。

· Ensure high standards of personal presentation & grooming.

高标准的要求个人的言行举止和衣着装扮。

· Maintain positive guest and colleague interactions with good working relationships.

保持好积极正面的顾客关系和同事关系。

· Exercise responsible management and behavior always and positively representing the Hotel Management Team and Four Seasons International.

始终如一的负责任的态度和行为举止，积极正面的体现四季国际和酒店的标准。

· Reviews and constantly seeks productivity level improvements through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.

通过日常工作检阅并不断寻求提高工作效率的方法。

· Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry, and company.

承担合理的工作职责和第二职责，并根据酒店、行业和公司的需要做相应的调整。

· Follow up all assigned tasks and other special work tasks.

切实履行分配的任务和其它特别的工作计划。

· Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry, and company.

任何合理的工作需求都应得到回应，特别是酒店、工业和公司政策变化时。

OTHER其他

Education教育水平：

· A college degree specializing in hotel/restaurant management or equivalent experience is required.

大专以上学历，酒店/餐厅管理专业或有同等经验者优先

Experience工作经验：

· A minimum of one year of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required.

至少一年酒店或餐饮相关行业的行政工作经验，或同等工作经验。

KNOWLEDGE AND SKILLS能力及技能

· Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.

对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。

· Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.

有操作计算机设备的知识或能力，包括文字处理和电子表格软件。

· Requires reading, writing and oral proficiency in the English language.

要求英语的阅读、写作和口语能力。

· Good knowledge of Word, Excel, and PowerPoint.

熟知电脑操作及办公软件应用。

· Logic, eye for detail, approachable and willing to help.

逻辑性强、注重细节、平易近人及乐于帮助他人。

我们相信，人才的选拔是四季与您共同参与的过程。我们希望能够找与我们团队相匹配的人才，同时四季也能符合您的价值观和个人抱负。在正式的在线申请之后，我们的人力资源与企业文化团队将与选定的选人联系，协调面试时间。在整个过程中，您将通过面对面或线上面的方式与我们的团队成员见面。目前您查看职位及投递简历的主要渠道：• 四季酒店官网 • 最佳东方• 苏州四季HR微信公众号(请扫描右侧二维码)• 或邮件至：jobs.suzhou@fourseasons.com 酒店地址：苏州市工业园区四季路88号