Job Responsibilities
岗位职责:
1. To support Chinese Restaurant Manager to be responsible for the daily supervision of the restaurant, concentrating on service procedure and quality of product.
协助中餐厅经理负责餐厅的日常监督,重点关注服务流程和产品质量
2. To maintain a close customer contact to ensure satisfaction and recognition of regular guests.
保持与客户的密切联系,确保常客的满意和认可
3. To supervise the service within the restaurant, to ensure that the service standards, quality of product, staff grooming are with all operational policies and hotel standard
监督餐厅内的服务,确保服务标准,产品质量,员工仪容整洁符合所有的运营政策和酒店的标准
4. To assist the restaurant manager in spot checks of the restaurant to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention
协助餐厅经理对餐厅经行定期检查,确保所有的维修和保养工作都已经完成,并及时报备任何需要跟进的维护及保养
5. To ensure BSA(Brand Standard) required forms for training and hygiene are maintained and filed appropriate.
确保BSA(品牌标准)所需的培训和卫生表格得到妥善维护和归档
6. To conduct training and skills development programs, such as Lobster Ink, 15 Minutes Training, English Training, Service Excellence Training, Up-selling training (file and advise from DFB), daily Taste Panels and Menu Classes etc. to ensure well trained staff offering excellent service to the guest at all times.
开展培训和技能培训,15分钟培训,英语培训,服务技巧培训,销售培训,每日菜单培训及尝试菜品,确保训练有素的员工随时为客人提供优质服务
Job Requirements
岗位要求:
1. Have relevant working experience
有相关岗位工作经验
2. Familiar with the knowledge of Chinese Restaurant operations
熟悉中餐厅日常运营相关知识
3. Strong problem-solving skills
较强的解决问题能力
4. Have management thinking and ability
具有管理思维及能力
5. Strong customer and associate relation skills
较强的对客服务意识及员工关系意识
长沙建鸿达JW 万豪酒店(JW Marriott Hotel Changsha)是由万豪国际酒店集团管理,湖南建鸿达集团投资的国际五星级奢华酒店。酒店拥有287间优雅客房。由新加坡著名设计公司HBA操刀设计。整个设计融合东方美学和西方经典,并将传统文化融汇其中。颇负盛名的橘子洲、爱晚亭等湘楚名胜也以艺术化呈现隐入酒店的每个设计细节,展现和谐且富于质感的优雅之美。为每一位宾客于繁华都市中构筑出一片专属的缱绻怡然。酒店设有3间各具风格的餐厅。“穿云台”全日制餐厅、“皓羽轩”中餐厅和来自东京的著名铁板烧。从火辣的地道湘菜到富有风情的多国料理,酒店将为宾客提供至臻难忘中西飨宴。酒店设有华贵优雅的大小宴会厅及5间会议空间,为宾客打造奢华舒适的参会体验。酒店33楼,是宾客的城中专属绿洲,设有室内泳池、健身中心、水疗中心。宾客可随时开启专属的怡然焕活之旅。酒店具有卓越的交通优势,便利的购物娱乐设施。酒店距离长沙黄花国际机场35分钟车程,距离长沙火车站25分钟车程,长沙南站25分钟车程。宾客只需缓步3分钟,即可到达地铁1号线涂家冲站,便捷通达各大景点名胜。酒店以崭新奢华视角登陆长沙,为星城注入活力,激发全新热情。