招聘Night Shift Manager 夜班经理_杭州远洋凯宾斯基酒店招聘信息-最佳东方

Following and comply with each task or job assigned by the department superior leader.

服从上级领导安排的工作和任务

Take full responsibility and leadership of the whole property operation during the night shift, both the customer facing staff and heart of house staff.

负责夜班酒店前线和后线部门的正常运作

Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs

遵循前厅政策，程序和标准指导前台办理入住、退房，提供客人帮助及满足客人的需求

Develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.、

管理下属的绩效,确保前台操作有效地运行

Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR.

通过控制排房来协调团队、客房促销、增销，通过控制房间库存、安排团房、包价、增销等，制定晚退房等收费政策，最大限度地提高酒店收益

Handles all customers’ complaints occurring during the night shift to ensure their satisfaction.

处理发生在夜班期间所有客户的投诉，以确保客人的满意度

Greets VIP guests upon their arrival and escorts them to their room. Establishes good support and offers assistance for the length of their stay.

迎接贵宾的到来,护送他们到他们的房间，与贵宾建立长久良好的关系

During full house nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.

在满房的情况下，用专业的外交方式处理超额预定情况，把客人的不满意度降到最低

Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order. Takes corrective actions if necessary.

每个班次至少巡查酒店两次确保酒店整洁、干净和安全，对不规范的地方采取措施

Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.

熟悉所有的应急程序措施，了解酒店的促销活动、产品知识，并开会传达VIP抵达和每日的活动等，确保所有前线工作人员都能够自信地回答客人的要求和问题

Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.

每日记录并发送交班日志关于酒店的客人投诉，及特殊事例需要跟进的事项，确保事件被跟进完成并保证客人满意度

Ensure the daily morning post is prepared accordingly, all night shift reports are sent out before 08:15am.

每晚准备酒店次日早报，确保夜班所有夜班报表在次日早上8点15分前全部发出。

Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备344间/套客房，设有5间风格迥异的餐厅：全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠