招聘Lady In Red 红衣女郎_杭州远洋凯宾斯基酒店招聘信息-最佳东方

有两年的前台或GRO经验者优先

·Following and comply with each task or job assigned by the department superior leader.

服从上级领导安排的工作和任务

·Communication of hotel & company philosophy and internal hotel representation

酒店和公司企业文化的宣传者和代表者

·Has an in-depth knowledge of the hotel and the geography layout of the city /surroundings

对于酒店以及周围环境，整个城市有深入的了解与认知

·Knowledgeable about all VIPs in-house, hotel functions and special events

对于酒店所有重要客户，酒店的功能区域，特别宴会都了如指掌

·Collects as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distributes this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensures information is updated in the guest profile

每天都要查询到店重要客户的信息，可以通过谷歌、Opera等方式收集客人的信息并把这些信息分享到每个相关的部门。一旦获得新的信息，及时的更新到客人的档案里面

·Welcome, facilitate and bid farewell to as many guests as possible

尽可能的欢迎客人、帮助客人、欢送客人

·Top VIPs MUST be welcomed upon arrival, escorted to their rooms and bid farewell upon departure

对于顶级的重要客户，一定要亲自迎接客人，引领客人到客房，客人离店的时候必须亲自欢送

·Ladies with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time

根据总经理和前厅部经理的指示，提前为VIP客人制定欢迎接待以及离店的所有流程

·Obtain as much information about a guest’s stay to be entered in the guest history

尽可能的收集客人入住时的信息到客史里面

·Welcomes visitors to the hotel, assist with general information, internal promotions and directions

欢迎到酒店来参观的客人，提供酒店的概述以及现在酒店的促销活动

·Handles guest complaints and requests in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure optimal guest satisfaction

用专业并且礼貌的方式解决客人的投诉。为了保证客人的满意度，红衣女郎可以给相关员工近一步的指引。

·Maintains a record of all complaints and requests, follows up and informs concerned operating departments

保留每一个客人的投诉以及要求，通知并且跟踪每一个相关的运营部门

·Performs special projects and related duties as assigned

有时会被安排其他的职责

·Senior Management on any unusual circumstances that might affect guest service and expectation

对于任何影响到客人服务以及期待值的情况下，红衣女郎都需要做一个资深的管理者来统筹局面

·Takes decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures

根据酒店相关规定和程序决定给客人免费升级，提供免费房，以及做出相关的减免

·Participate in training programs

参与培训计划

Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备344间/套客房，设有5间风格迥异的餐厅：全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠