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•Reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
检查每日预订的准确性,每个市场代码和来源的合理性,必要时关闭系统
•Ensure clients’ satisfaction and adherence to Kempinski service standards.
确保客户的满意度并忠诚于凯宾斯基的标准
•Ensures all internal package breakdowns are loaded and in line with financial department
确保所有的房价套餐中的划分与财务部的账目被协调
•Follow internal credit policy
遵守内部信贷政策
•To follow up on lost business and bring information about them to the knowledge of the department superiors.
跟进丢失的业务并向部门的上级汇报信息
•To spot-check reservations made the previous day and check all VIP arrivals.
检查预订抵店和检查所有贵宾到达
•Test calls LQA / IFH results > 85%
测试电话LQA / IFH 结果 >85分
•Follow the internal upsell program for reservation department
跟进预订部增效项目
•Performs any other duties as assigned to him/her by management.
执行其他职责分配
Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店,全新一代的凯宾斯基酒店,酒店配备344间/套客房,设有5间风格迥异的餐厅:全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来,我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑,我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤,各界名流在我们为其创造的静谧世界中尽享安宁,为所有旅客打造一段一生一次,永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠