招聘Front Desk Agent 前台接待员_杭州远洋凯宾斯基酒店招聘信息-最佳东方

Access all function of computer system according to established procedures and standards.

根据已建立的程序和标准访问电脑系统的所有功能。

Process all guest check-ins according to established hotel requirements.

根据酒店的政策和程序为所有客人办理入住。

Confirm reservation in system and review all noted information.

在系统里确认所有预定信息。

Uploading guest information to PSB system appropriately.

向公安系统准确上传住店客人的身份信息。

For guests without a reservation, sell a room type according to guest preference.

为没有预定的客人销售酒店的房间。

在系统里为客人做登记并生成入住登记单。

Verify registration card information with guest.

跟客人确认入住登记单上的信息。

Obtain back-up information for guest credit/payment method and put into PMS; collect cash when designated.

获取客人信用卡信息并输入系统；收取足够的现金押金。

Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities.

协调重要客人的预抵情况并安排专人指引及礼遇派送。

Request guest comments on their stay.

询问客人住店感受。

Process express check-outs throughout the shift.

办理快速退房。

Check out guest in PSB system.

将退房的客人及时的在公安系统里面退宿。

Handle requests for late checkouts according to established hotel procedures

根据酒店程序处理客人延迟退房的需求。

Conduct group check-ins/outs according to established hotel procedures.

根据酒店程序办理团队入住和退房。

Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备344间/套客房，设有5间风格迥异的餐厅：全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠