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1. Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
评估员工的工作表现,准备每周的工作计划,达到预期目标。
2. Ensure that the switchboard is attended at all times and that sufficient staffing is present to meet the daily business demands.
确保总机24小时正常运行,确保足够的人手来满足日常工作需要。
3. Document any late or absent employees; maintain accurate and current employee records.
详细地记录任何迟到或缺席的员工。
4. Schedule and assign staff breaks.
合理地计划和分配员工休息。
5. Communicate anticipated business demands daily with each employee (arrivals / departures, group functions, guest requests, etc.).
对员工下达每天的营业预算 (预抵/预退、 团队、客人需求等)。
6. Legibly update information board.
准确地更新白板信息。
7. Ensure staff's knowledge of hotel services, features and amenities.
确保员工熟悉酒店的产品知识,功能和设施。
8. Assign specific tasks as they arise to the PBX staff.
合理分配任务给各位员工。
Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店,全新一代的凯宾斯基酒店,酒店配备344间/套客房,设有5间风格迥异的餐厅:全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来,我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑,我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤,各界名流在我们为其创造的静谧世界中尽享安宁,为所有旅客打造一段一生一次,永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠