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Greets guest at the table promptly after their arrival and informs them of specials and promotional menu, makes suggestions and answers questions regarding food, beverages and service.
恭候客人来店并且通知当日特色和促销菜单,提供建议并且为客人解答餐饮以及服务
方 Reading and listening to guests to determine beverage preferences, making recommendations and taking drinks orders.
通过观察来确定客人的酒水喜好,为客人推荐并且点单。
Prepare alcohol or non-alcohol beverages for bar and restaurant customers and serve snacks and drinks
为酒吧和餐厅的客人准备酒水饮料并且服务小吃以及饮料。
Processes guests' orders in a timely manner whilst verifying that all items are prepared according to guests' requests and standards, offering a friendly and caring service at all time.
根据客人的要求及时跟进并在任何时候提供友好和关怀的服务。
Keeps a discreet eye on the guests to ensure they are satisfied with the food and service, anticipates and responds to any additional requests and to determine when the course/meal has been completed.
保持谨慎的注视,确保顾客满意我们的食物和服务。
Presents the check to the guests according to the outlet standards. Upon acceptance of payment, refers checks and payment to the cashier for closing. Returns the copy of the closed check, credit card slip or change to the guests, as appropriate.
按照酒店的标准为顾客出示他们的帐单并及时交纳至收银员处,同时把帐单底单,信用卡底单或,找续送还给顾客。
Sets up tables for each course according to the outlet standards. During the meal, after each course, removes dirty dishes and silverware from table and changes ashtray (1 butt only) upon needs. After the meal, cleans and resets the table.
按照餐厅标准摆设餐厅。当客人有餐后为其清理餐桌,随时为顾客更换烟灰缸。
During lower occupancy of the outlet, assists with stocking the work stations, polishing silverware from table and folding napkins.
在空闲时协助整理餐厅的工作间,擦拭银器和叠餐巾。
Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for the outlet guests.
为顾客提供酒店最新餐饮推广、新餐牌、每日推介和相关信息。
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage products and up sell alternatives.
彻底熟悉并掌握菜单上所有的餐饮产品知识,有能力推荐产品并且推销替代品。
To perform opening and closing procedures established for the respective outlet as assigned.
执行各自餐厅建立的开档以及关档程序。
To report guest complaints or problems to outlet supervisor / Assistant Manager and Manager if no immediate solution can be found and assure follow up with guests
对于顾客的投诉应当及时反馈至主管或者经理处,如果没有立即的解决方案请确保向客人跟踪反馈。
To assist in carrying out daily, weekly, monthly and yearly inventory of operating equipment.
协助执行餐厅设备的每天,每周,每月以及每年的存货盘点。
Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店,全新一代的凯宾斯基酒店,酒店配备344间/套客房,设有5间风格迥异的餐厅:全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来,我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑,我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤,各界名流在我们为其创造的静谧世界中尽享安宁,为所有旅客打造一段一生一次,永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠