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Following and comply with each task or job assigned by the department superior leader.
服从上级领导安排的工作和任务
Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.
保证礼宾部柜台的人手和各岗位的人手调配
Ensure that sufficient staffing is present to meet the daily business demands.
保证所有员工上班前的仪容仪表符合品牌标准
Document any late or absent employees.
管理所有迟到和缺勤记录
Schedule and assign staff breaks.
管理和安排员工的休假
Communicate anticipated business demands daily with each employee, (arrivals / departures group functions, etc.).
知会各部门员工每日的抵店/离店/团队/会议信息
Ensure staff's knowledge of hotel services, features and amenities.
保证员工掌握好酒店知识和服务知识
Assign specific tasks as they arise to the staff according to the rotation sequence.
根据排班情况向员工指派特定任务
Answer Bell Stand telephone within 3 minutes, using correct greeting and telephone etiquette.
铃响三声之内应答电话,并使用标准问候语和电话礼仪
Document guest calls/requests for Bell Person assistance.
记录员工对客服务和电话
Maintain security and accurate record of all guest room keys issued to Bell/Door Staff.
保管好行李员/门童进出所有住店客人的门卡
Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service.
监督和保证行李员/门童的服务达到品牌标准
Assist Bell/Door Staff whenever necessary in performing all job functions.
在有需要时协助行李员/门童完成工作任务
Conduct a week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.
根据部门工作要求制定针对新员工的每周培训计划,并落实到员工培训中
Accommodate all guest requests in an accurate and efficient manner.
以高效的服务随时调整并适应客人的需求
Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
收集和处理宾客投诉并及时按标准解决和让客人满意
Coordinate group luggage requirements.
协调处理团队行李的安排
Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
监督和维护部门各项设施的日常使用
Prepare work orders for equipment repairs and distribute to Engineering.
与工程部协调沟通维修事宜
Monitor and maintain the condition of lobby, hotel entrance bell desk and luggage storage areas.
监督和维护酒店大堂设施,包括酒店入口/柜台和行李寄存区域
Prepare and submit daily/weekly payroll records and tip distributions.
记录和提交每日/每周的收益记录,并控制员工小费的分发
Ensure that all pertinent information is documented in the log book daily.
确保每日交班本例行信息的准确更新
Conduct performance appraisals of designated staff annually.
负责员工的年终评估
Assist Front Desk staff with guest room tours.
协助前台员工的客人参观引导
Retrieve theater tickets, flowers and other items as requested.
帮客人代取票务/鲜花/其他物品
Successful completion of the training/certification process.
完成必要的培训/认证过程
Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店,全新一代的凯宾斯基酒店,酒店配备344间/套客房,设有5间风格迥异的餐厅:全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来,我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑,我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤,各界名流在我们为其创造的静谧世界中尽享安宁,为所有旅客打造一段一生一次,永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠