招聘Training Manager 培训经理_杭州远洋凯宾斯基酒店招聘信息-最佳东方

Achieve Kempinski training engagement rate.

Ensure that all Regional and Corporate reporting responsibilities are fulfilled in line with the corporate reporting guidelines

The hotel utilises all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.

Every department has Departmental Trainer(s), departmental policies and procedures and have fully implemented the Kempinski on-job training tools such as Training BITES

Kempinski Experience Assessment meets or exceeds the company benchmark.

Enhance Employee Engagement rate, which is reflected annually in the Kempinski Employee Engagement Survey.

Enhance hotel Guest Satisfaction Survey results.

Employee relationship and recognition programme(s) are in place.

Annual Training Manager’s Academy is attended.

Kempinski training policies and procedures are fully implemented and complied with.

Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages

Establish a training network according to Kempinski standard, including spending time in operations to foster this network.

Analyse training needs and training effectiveness.

Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.

Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES.

Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.

Plan, design and deliver training programmes.

Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.

Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.

Coach and train managers and Departmental Trainers to improve departmental performance.

Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.

Organise and supervise Kempinski DNA and brand immersion activities.

Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.

Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.

Train and develop Training team members.

Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.

Identify potential training talent and propose & foster Master Trainer candidates.

Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.

In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.

Lead by example and promote Kempinski’s core values.

Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.

Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year.

Promote and implement Kempinski Corporate Training policies and procedures.

Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.

Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备344间/套客房，设有5间风格迥异的餐厅：全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠