招聘Front Desk Supervisor 前台主管_杭州远洋凯宾斯基酒店招聘信息-最佳东方

Following and comply with eachtask or job assigned by the department superior leader.

服从上级领导安排的工作和任务。

Plans and supervises the day today operations of the Reception section which are related to the arrival anddeparture of guests, including the room sales, the room assignments of VIPs,Groups and Crews and room registrations.

计划和监督前台日常运作，包括客人入住和退房，房间销售，贵宾的房间分配，团队和机组房间登记。

Coordinates and monitors thework of direct subordinates and verifies that all receptionists are wellgroomed in order to ensure clients’ satisfaction and adherence to servicestandards.

督促和监督直接下属的工作准备, 遵守服务标准，以确保客户的满意度。

Carries out training for newemployees and on the job training. Motivates staff to bring about excellentperformance. Participates to theevaluation of staff performance once a year.

对新员工进行培训和在职培训，激励员工带来精彩的表现，每年一次参与员工的评价。

Handles guest requests andcomplaints in a polite and efficient manner, gives further instructions to therelevant staff if needed to ensure customer satisfaction and maintains a recordof all complaints received from all guests. Follows up when necessary.

礼貌有效的处理客人的要求和投诉,进一步跟踪相关人员的需求,以确保客户满意度和维护所有客人的投拆记录。

During peak period, provideshelp and support to the receptionists with check-in, check-out and handlingguest requests.

在高峰时期,提供帮助和支持接待员办理客人入住,退房和处理客户请求。

Liaises and coordinates withvarious departments to ensure all information on guests are accurate such asrate, room type, billing, guest requests and oversees that guests’ specificrequirements are addressed in an efficient manner.

与各部门负责联络和协调,确保所有客人的信息是准确的,如房间类型,账单,并监督客人的具体要求在一个有效的方式中得到解决。

Keeps abreast on hotel productsand services as well as on tourist and business traveling information that maybe of any interest to our guests.

掌握酒店产品和服务以及旅游和商务旅行的信息,为任何感兴趣的客人提供解答。

At the end of shift, doeshandover reporting guest complaints, unusual situations and incidents that needfollow up, to ensure efficiency in the operation.

在下班前交接报告客人投诉,异常情况和事件,需要跟进的事件，确保运作效率。

Accomplishes a set ofadministrative duties such as running briefing, producing, reviewing andwriting reports and other specific duties related to the job function.

完成一套管理职责,如进行简报、回顾、审查和撰写报告和其他具体职责相关的工作职能。

Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备344间/套客房，设有5间风格迥异的餐厅：全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠