• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 技能培训
• 节日礼物
• 管理规范

Direct
receipt, qualification and coordination of event & group requests (incl.
leads, RFPs, etc.) defined by their direct supervisor.
直接接收、评定和协调来自直接上级的订单(包括信息，RFPs等)

Handle
requests according to the relevant standards within a maximum of 4 (business)
hours of its receipt.
在接到订单后4（工作）小时内按章相关标准处理请求

Apply
the Kempinski MICE SOP’s from group enquiry to contracting. 
将凯宾斯基MICE执行标准从集团要求落实在合同中

Ensure
the ideal and most effective utilization of the meeting and conference rooms.
确保最理想和有效的利用会议室和多功能厅

Carry
out site inspections with potential MICE clients in coordination with the Field
Sales department.
配合销售团队发掘潜在MICE客户

Raise
up sell possibilities to meet and surpass Group & Event budget goals.
提升业绩以达到并超出会议收益目标

Thoroughly
input, supervise and maintain the requests in the Opera & Delphi System
according to the data input standards.
根据相关标准监督并维持Opera
& Delphi系统中的输入

Create activities to ensure
on-going maintenance of bookings.
创造新意以保持并增加预定

Generate proper proposals and
contracts.
创建恰当的报价书及合同

Follow up on sent out proposals
within 24 hours (1 working day) to ensure the client has received the
information and to clarify possible questions and issues.
4小时内（一个工作日）追踪已发出的报价书，以确保客户已收到并清楚细节

Handle the enquiries until
conversion to definite bookings including negotiation, contracting, and site
inspection before handing over to the Group & Events Manager (or to the
Groups & Events Coordinator). 
处理客人的疑问包括谈判、签约和视察直到确认预定转交给团队会议经理（或团队会议协调员）

Ensure a proper handover of the
converted business to the Groups & Events Manager / Groups & Events
Coordinator with all relevant information forwarded.
保证相关信息全部转交至团队会议经理或团队会议协调员

Introduction of the Groups &
Events Manager / Groups & Events Coordinator to the client.
将团队会议经理或团队会议协调员引见给客户

Conduct exit interview with
important customer after their Groups & Events – asking for future business.
会议后回访客户，以求日后合作

Cross-sell to other hotels within
the Kempinski Group.
交叉销售至其他凯宾斯基酒店

Conduct regular competition
checks.
常规竞争检查

Review monthly results and
forecasts to recommend and execute activities required to ensure
the hotel increases the market
share.
审核每月的真实收益和预期目标，推荐并执行相关活动以确保酒店市场的增长

Proper maintenance of LOS/CAN and
TUD business.
维持与LOS、CAN 和 TUD客户的关系

Performs any other duties as
assigned to them by management.
执行分配给他的任何其它管理职责

Bid a fond farewell to all event
clients and complete follow up on all outstanding balances.
欢送客户，表达对客户的欣赏，跟进为清余额

Follow all department guidelines
on the outlining and collection of advance deposits and final payments OR the
clear arrangements for credit accounts with the Credit Manager.




















































































遵守所有部门的指导方针、预收订金、确认所有付款、以及向相关人员详细安排付款事宜

Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备344间/套客房，设有5间风格迥异的餐厅：全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化                  Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠