• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 技能培训
• 节日礼物
• 管理规范

Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
管理前台的正常运行包括登记、退房、协助客人等。满足客人的要求确保符合前厅部的政策、标准，保证客户满意度。

Participates in the development, implementation and review of the policies, procedures, practices and standards.
按照集团程序，参与执行和审查本部门的政策、程序、方法和标准的制定。

Make sure the department 100% complete to hotel safety and security policy, including guest information and hotel data as well as PCIDSS.
确保部门百分百遵守酒店安全政策，以及客人信息与酒店数据的安全和支付卡行业数据安全标准。

Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
选择人才，培训、管理下级，以确保前厅业务的高效运行。

Manage hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to promote REVPAR.
通过控制房间库存、安排团房、包价、增销等，确保遵守晚退房等收费政策，使得酒店收益提高。

Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
在高峰时期维持较高的知名度，以确保业务的平稳运行，促进良好的公共关系，采取措施处理客户的投诉，以确保他们的满意度。

Greets VIP guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.
在贵宾抵达时做好迎接工作，并将其送到相应的房间与之建立了良好的关系，并提供协助，确保其入住满意度而延长入住时间，增加酒店收益。

Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
协调前台与各部门工作如行政办公室、客房服务、销售部、工程部和保安部，根据凯宾斯基标准在一个安全舒适的环境内，确保所有客人从他们的抵店到离店，都给予友好、贴心及满意的服务。

Identifies training needs, plans training activities and oversees their implementation for all front office sections.  Follows up to ensure compliance and efficiency of training activities.
了解前厅部各部门的培训需求，计划培训活动，并监督履行、跟进，以确保合规性和有效率的培训活动。

Assists in the preparation of the annual budget and manning guide and manages within budgetary guidelines. 
准备每年的预算目标及人员编制，协助预算管理。

Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
熟悉所有的应急程序措施，了解酒店的促销活动，产品知识，开会传达VIP抵达和每日的活动等，确保所有前线办公室的工作人员能够自信地回答客人的要求和问题。

Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. Pre-Opening tasks and responsibilities.
完成一系列的行政职责，例如开展，参加会议，并记录相关的工作任务、筹备工作和自身职责等。

Following and comply with each task or job assigned by the department superior leader.
服从上级领导安排的工作和任务。

Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, German restaurant & Delikatessen, Lobby Lounge and a state of the art Roof top bar concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备344间/套客房，设有5间风格迥异的餐厅：全日餐厅、中餐厅、德式餐厅、美食廊、大堂吧以及独一无二的屋顶酒吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture 我们的文化                  Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠