Possess at least three years of work experience in the local market of Hangzhou.
拥有三年及以上的杭州本地市场工作经验。
Assist the Director of Sales & Marketing in the Management of the Sales Team especially in the absence of the Director of Sales & Marketing.
协助市场销售总监对于协议公司团队的管理。
Responsible for key account management on an assigned account base or geographic area, ensuring revenue promotion, achievement of personal targets and increasing fair market share versus competitor set.
负责指定的客户基础或地理区域关键客户管理,保证收益提升,完成个人的销售目标和增加竞争群的市场份额。
Responsible for prospecting new accounts.
负责发掘新客户。
Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to China markets.
其中包括负责所有市场被指定划分的区域,但不仅局限于中国市场。
Adhere to the Corporate SOP.
遵守集团的标准与程序。
Follow up of tentative bookings in the assigned markets.
跟进在指定市场的初步预定。
Detailed knowledge of competitor set.
熟知竞争对手的产品知识。
Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
熟知酒店产品及数据状况。
Responsible for timely contracting from the client base.
负责及时与客户方沟通。
Utilize SMART principle to ensure better yielding during annual rate negotiations.
运用SMART原则来保证年度更佳的协议价格。
Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
在指定的市场中执行展览、扫楼、讨论会等活动。
Assist the Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.协助市场销售总监制定销售计划和执行销售行动。
Assist the Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
参与及协助市场销售总监策划年度预算。
Execute sales actions within set cost budget structure.
在成本预算的结构设置内执行销售行动。
Document all sales actions in PMS.在PMS中记录所有的销售活动。
Update PMS contact database at all times.
随时更新PMS数据库。
Cross sell other Kempinski Hotels.
交叉销售其他凯宾斯基酒店。
Understand, and follow the Company Sales Vision.
理解并执行酒店的销售愿景。
Participation in Duty Manager Rota.
参与安排值班。
Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety.
严格遵守员工手册中酒店对消防,卫生,健康和安全的管理规章制度。
Ensure that all potential and real hazards are reported and rectified immediately.
确保所有潜在和现有的危机都立即报告与纠正。
Direct receipt, qualification and coordination of Group & Events requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
直接接收、评定和协调来自直接上级的订单(包括信息,RFPs等)。
Handle requests according to the relevant standards within a maximum of 4 (business) hours of its receipt.
在接到订单后4(工作)小时内按章相关标准处理请求。
Apply the Kempinski MICE SOP’s from group enquiry to contracting.
将凯宾斯基MICE执行标准从集团要求落实在合同中。
Ensure the ideal and most effective utilization of the meeting and conference rooms.
确保最理想和有效的利用会议室和多功能厅。
Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
配合销售团队发掘潜在MICE客户。
Raise up sell possibilities to meet and surpass Group & Events budget goals.
提升业绩以达到并超出宴会收益目标。
Thoroughly input, supervise and maintain the requests in the PMS System according to the data input standards.
根据相关标准监督并维持PMS系统中的输入。
Create activities to ensure on-going maintenance of bookings.
创新活动以维持持续的预定。
Generate proper proposals and contracts.
创建恰当的报价书及合同。
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
24小时内(一个工作日)追踪已发出的报价书,以确保客户已收到并清楚细节。
Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Group & Events Manager (or to the Group & Events Coordinator).
处理客人的疑问包括谈判、签约和视察直到确认预定转交给团队宴会经理(或团队宴会协调员)。
Ensure a proper handover of the converted business to the Group & Events Manager / Group & Events Coordinator with all relevant information forwarded.
保证相关信息全部转交至团队宴会经理或团队宴会协调员。
Introduction of the Group & Events Manager / Group & Events Coordinator to the client.
将团队&宴会经理或团队&宴会协调员引见给客户。
Conduct exit interview with important customer after their Group & Events – asking for future business.
宴会后回访客户,以求日后合作。
Bid a fond farewell to all event clients and complete follow up on all outstanding balances.
欢送客户,表达对客户的感谢,跟进账单结清余额。
Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
遵守所有部门的指导方针、预收订金、确认所有付款、以及向相关人员详细安排刷卡付款事宜。
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Hotel Introduction酒店介绍Kempinski Hotel Hangzhou, a new generation Kempinski Hotel featuring 344 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, Frida Restaurant & Berthold Delikatessen, and Lobby Lounge, concept as well as 2000 sqm of meeting & evet space.杭州远洋凯宾斯基酒店,全新一代的凯宾斯基酒店,酒店配备344间/套客房,设有5间风格迥异的餐厅:全日餐厅、中餐厅、弗丽达餐厅、伯托美食廊、大堂吧。酒店同时拥有2000平米的会议及宴会设施。Our Culture我们的文化 Since 1872, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1872年以来,我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑,我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤,各界名流在我们为其创造的静谧世界中尽享安宁,为所有旅客打造一段一生一次,永生难忘的旅程。Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient apartment dormitory-便捷的酒店式公寓宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠