Customer Service对客服务
Ensure the delivery of brand promise and provide exceptional guest serviceat all times.
确保遵循品牌承诺并始终提供优异的对客服务。
Provide excellent service to internal customers in other departments asappropriate.
在适当的时候为其他部门的内部客人提供优质服务。
Handle all guest and internal customer complaints and inquiries in acourteous and efficient manner, following through to make sure problems areresolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Maintain positive guest and colleague interactions with good workingrelationships.
与客人和同事保持基于良好工作关系的互动接触。
Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
Financial 财政
Focus attention on improving productivity levels and the need to prudentlymanage utility/payroll costs within acceptable guidelines ensuring optimumdeployment and energy efficiency of all equipment.
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Assist to ensure that the outlet is operated in line with maximizing profitwhile delivering on the brand promise.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Assist the Outlet Assistant Manager to achieve the monthly and annualpersonal target and the outlet’s revenue.
协助餐厅助理经理达到月度和年度个人目标和餐厅营业收入。
Ensure that all hotel, company and local rules, policies and regulationsrelating to financial record keeping, money handling and licensing are adheredto, including the timely and accurate reporting of financial information
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Assist in the inventory management and ongoing maintenance of hoteloperating equipment and other assets.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Ensure new technology and equipment are embraced, improving productivitywhilst taking work out of the system.
确保使用新技术和设备,简化工作系统提高工作效率。
Operational 营运
Ensure that minimum brand standards have been implemented.
确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。
Embrace all the standard of Niccolo Hotels Global expectations.
遵循执行全球尼依格罗酒店期望值。
Work closely with other Outlet Managers in a supportive and flexiblemanner, focusing on the overall success of the hotel and the satisfaction ofhotel guests.
以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Ensure that Food and Beverage colleagues work in a supportive and flexiblemanner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Have a thorough knowledge and understanding of all food and beverage itemsin the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。
Ensure that the outlet is kept clean and organized, both at the front aswell as the back of house.
在每次用餐结束后清理台面或餐桌并重新摆台。
In the absence of Assistant Outlet Manager, conduct daily pre-shiftbriefings to colleagues on preparation, service and menu.
在助理经理不在时,给员工进行日常关于餐前准备、服务及菜单的例会。
Assist to liaise with the Kitchen and Beverage Department on dailyoperations and quality control if appropriate.
针对每日营运和质量控制,协助与厨房及酒水部门密切沟通。
Perform the function of cashier and responsible for Infrasys cashieringprocedure.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
Verify all credit cards presented by guest within validity of the card.
核对所有客人呈交信用卡,确保所有信用卡都在有效期内。
Verify cash received ensuring only genuine money been collected.
核对收取的现金,确保所收现金都是真钞。
§ Be a hands-on captain and be present at all times in the Outlet, especiallyduring busy periods.
做一个有执行能力的主管并时常出现在部门,特别是部门繁忙时。
Ensure par stock level of all items and guest supplies according to hotelrequirement.
按照要求维持所有物品和客用品的标准库存量。
Personnel 人事
Support, demonstrate and reinforce the Niccolo Hotels Values andCulture Characteristics.
支持、证明并加强尼依格罗酒店价值观和文化的特点。
Other Duties 其他职责
Exercise responsible supervisory behavior at all times and positivelyrepresenting the hotel team and Marco Polo International.
在任何时间表现负责的行为,并以积极的形象代表酒店管理团队和马哥孛罗国际。
Understand and strictly adhere to Rules and Regulations established in theColleague Handbook and the hotel’s policies concerning fire, hygiene, healthand safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Ensure high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
Respond to changes in the Food and Beverage function as dictated by theindustry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
Attend training sessions and meetings as and when required.
需要时参加培训课程和会议。
Carry out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。
重庆尼依格罗酒店每周公开招聘日:日 期:每周二至周四下午14:30-17:00地 点:重庆市江北区庆云路国金中心1号楼B1M层交通方式:您可搭乘轻轨6号线或9号线至江北城(员工通道在6号线江北城3号出口对面黑色岗亭旁)* 请携带一寸免冠彩照及个人英文简历Niccolo Chongqing Niccolo is a collection of contemporary urban chic hotels with the most desirable, highly prized addresses. At heart, we are discoverers and re-discoverers of luxury experiences, styles and tastes. While our hotels are modern sophisticated spaces, we also value the timeless pleasures of impeccable hospitality from another golden era in travel. Underpinning everything we do is the desire to make life effortlessly luxurious.「尼依格罗」为一系列时尚雅致的城市酒店,坐落于中国各个城市的特选黄金地段。「尼依格罗」代表着大都市的潮流风尚;体验奢华享受的同時,也能感受到传统热诚的尊贵服务和优雅贵气。它不仅是一个酒店旗舰品牌,更是一种超越物质的奢华体验。 DISCOVERERSWe take our name from 13th Century explorer and trader Niccolò Polo (father of Marco) whose epic 20-year adventures opened China to the world. His life odyssey not only connected East to West, but also brought ancient and modern worlds together, opening trade between continents and dialogue between many different cultures. A discoverer, business leader, entrepreneur and global ambassador, Niccolò Polo and his remarkable exploits epitomise our brand spirit.探索者「尼依格罗」命名灵感源自足迹遍及全球的13世纪传奇探险家及商人Niccolò Polo(马哥孛罗之父),他长达20年的冒险之旅开启了中国之门。他的惊世旅程不仅连接东西方,把古代和现代世界联系起来,并且打开了欧亚大陆之间的贸易通道,以及多個不同文化的对话。他是一位探险家、商界领袖、企业家及全球大使,Niccolò Polo与他的非凡功绩代表了我们的品牌精神。 DESIRENiccolo is inspired by the undeniably seductive appeal of the luxury retail experience. With its exquisite merchandise and beautifully crafted, ever-changing spaces, luxury retail is all about creating irresistible desire. Intoxicating and gloriously indulgent, it is the ultimate aphrodisiac for the senses. The experience overwhelms, excites and delights in equal measure.欲望「尼依格罗」以奢华购物体验为灵感,魅力诱人,无庸置疑。透过精致时尚的商品,以及变化无穷的典雅空间,打造出奢华购物氛围,勾起难以抗拒的欲望。消费者沉醉其间,感到喜不自禁,获得极致的享受。这是让人赞叹、振奋而且充满喜悦的体验。 Niccolo Chongqing features 252 spacious, chic and elegant guestrooms including 21 suites. All rooms meld elements of contemporary fashion with style. The use of natural daylight, subtle and elegant earth tones combined with natural textiles and leathers accentuate the intricate detail and beauty of the interior design. The hotel also provides a fitness centre that includes a wellness spa with five treatment rooms, a 20-metre swimming pool and a spacious gym on the 52nd floor.Niccolo Chongqing offers a variety of dining experiences including Niccolo Kitchen, The Sky Bar and The Tea Lounge, taking guests on a journey of culinary discovery with its signature cuisines as well as classic and modern cocktails. With eight function rooms the spacious Niccolo Ballroom, the stunning Conservatory on the 61st floor and outside ceremonial garden, Niccolo Chongqing will become the city’s epicentre for conferences, events, weddings and celebrations. 重庆尼依格罗酒店设有252间典雅别致的客房,包括21间套房。所有客房融合了现代与时尚的风格。透过利用自然采光,将含蓄优雅的大地色系与天然纺织品和皮革结合,突显室内设计丰富的细节和美感。酒店的健身中心设有水疗中心、五间按摩房及位于52层的20米长游泳池和健身房亦能为客人带来舒适休闲的体验。重庆尼依格罗提供多种餐饮体验,包括欣厨、天际酒廊和悦廊,客人可走进美食之旅,品尝独特食品及经典和现代鸡尾酒。酒店另设有8个宴会室、位于61层的尼依格罗宴会厅和茵园礼堂,重庆尼依格罗将成为会议,活动,婚礼和其他庆祝活动服务的中心地带。 Niccolo Chongqing, the city’s first sky hotel, is conveniently located in Jiangbeizui, Chongqing’s new Central Business District, next to the famous Chongqing Grand Theatre. Guests will enjoy spectacular 360-degree views of the city including the world-famous Chaotian Gate or “Heavenly Gate” – the dramatic junction of the Yangtze and Jialing River. The green water from Jialing River mingles with the water from the Yangtze, creating a unique and picturesque sight. The world’s longest arch bridge, the Chaotianmen Bridge, is also visible from the hotel. Niccolo Chongqing is the perfect location for business and leisure travellers due to its close proximity to these attractions and many more.重庆尼依格罗为城中首间天际酒店,位于重庆市新中央商务区—江北嘴,邻近著名的重庆大剧院。客人可以360度观赏重庆市的醉人景致,包括位于长江和嘉陵江交界,世界著名的朝天门,又名“天门” ,嘉陵江湖水和长江的河水交织在一起,营造出独特和美丽如画的景象。客人亦可从酒店观赏到世界最长的拱桥 — 朝天门长江大桥。重庆尼依格罗酒店必定是商务和休闲旅客的首选。Equal opportunities are extended to all candidates andthe information provided will be used for the consideration of yourapplication. All personal data collected will be for recruitment purposesonly.所有应聘人员都享有平等的聘用机会。在您向我们求职以及在招聘流程期间,我们会收集有关您的个人信息,您所提供的个人信息和数据仅用于招募用途。