招聘Management Trainee 管培生_重庆尼依格罗酒店招聘信息-最佳东方

该职位仅招收2025年毕业的在校生

To assist with managing Customer Service协助客户服务管理

· Creatingan environment where everyone in the department is focused on “creating thatspecial experience” to deliver exceptional customer service.

为了提供卓越的客户服务，创造一个使部门中所有人都致力于‘缔造独特体验’的环境。

· Activelyseeking verbal feedback from customers and staff of all different sections

积极寻求各部门客户和员工的口头反馈

· Positivelydealing with and learning from customer complaints and comments with follow upand feedback to the related Manager.

积极处理客户的投诉和意见，并从中学习，再进一步反馈给相关经理。

· Makingsure all customer requests and queries are arranged fast and efficiently delivered.

确保快速有效地安排所有客户的需求和疑问。

· Offerassistance to other sections whenever is necessary.

必要时向其他部门提供帮助

· Bepro-Active towards guests, assisting them with any reasonable requests, andtraining all staff to see these things before the guests ask.

以积极主动的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。

To assist managing the operation运营管理

· Maintainingtechnical knowledge and skills required for the job

保持岗位所需要得的知识的更新

· Understandingother departments and implications for your own department

了解其他部门的经营活动及其对自己部门的影响

· Toassist to plan ahead and ensuring adequate resources are available

预先准备并确保各种经营设施设备的充足。

Managing the team团队管理

· Toassist to provide and communicate clear direction to the team

协助向团队提供并传达明确的方向

· Understandingthe aims of the hotel and the department’s role in achieving it

了解酒店的目标，并知道部门在实现目标的过程中所扮演的角色

· Communicatingaims to the team

与团队分享要达到的目标

· Gettingmembers of the team to work co-operatively with others

促使团队中的成员竭诚合作

· Participatein departmental team activities.

参与部门团队活动

Managing Sales销售管理

· To seekout and maximize departmental and hotel revenue opportunities

寻找并最大化部门和酒店的收入机会

· Beingaware of potential highs and lows in the business

意识到生意中的潜在高潮和低谷

· Toassist in controlling and pushing different incentive programs carried bysections (RB&E Incentive, Rooms upselling, Limousine upselling, etc…)

协助控制和推动各部门执行的奖励计划（菜品提成，客房加售，豪华轿车加价等）

Managing Financial Performance财务管理

· Toassist communicating relevant financial information to the team

向团队传达相关财务信息

· Toassist set up and maintain the leave plans for your section (Public holidays,Annual & Long service leave)

助制定和维护所在部门的的休假计划（公共假日，年假和长期服务休假）

Managing People Development管理人员发展

· Toassist to select, train, coach and develop people to meet current and futureneeds of the department and the hotel

协助人员的管理，培训，员工发展，以达到部门和酒店目前以及未来的需求

· Understandingthe quantity and quality of people needed to operate the department

部门正常运转所与需要的人数及人员素质

· Toassist with ensuring that Standards Training and assessment is carried out

协助确保标准培训和评估的实施

· Toassist with regular reviews of individual & team performance againstobjectives & providing feedback

根据目标及得到的反馈协助员工进行定期的表现回顾及评估

· Toassist developing and implementing training plans to meet business needs

根据市场需求，协助制定并推行培训计划

Managing Health and safety卫生安全管理

· Toensure the health, safety and well-being of customers and all team members

确保客人以及员工的健康及安全

· Understandingrelevant Fire Safety and Evacuation procedures & the implications on theoperation of the department.

了解相关的消防安全和疏散程序以及对部门运营的影响。

· Ensuringthat safe and healthy working practices implemented at all times

确保始终实施安全健康的工作规范

Other Duties 其他职责

· Positivelyrepresenting the hotel team and WHM.

积极代表酒店团队和九龙仓酒店集团

· Understandand strictly adhere to Rules and Regulations established in the ColleagueHandbook and the hotel’s policies concerning fire, hygiene, health and safety.

了解并严格遵守《员工手册》中建立的规定和准则以及酒店在防火，卫生，健康和安全方面的政策

· Ensurehigh standards of personal presentation and grooming.

确保高标准的个人形象和仪容仪表

· Respondto changes in the RB&E function as dictated by the industry, company and hotel.

响应行业，公司和酒店要求的餐饮部的职责变化

· Attendtraining sessions and meetings as and when required.

需要时，参加培训课程和会议

· Carryout any other reasonable duties and responsibilities as assigned.

履行分配的任何其他合理职责

重庆尼依格罗酒店每周公开招聘日：日期：每周二至周四下午14:30-17:00地点：重庆市江北区庆云路国金中心1号楼B1M层交通方式：您可搭乘轻轨6号线至江北城（员工通道在6号线江北城3号出口对面黑色岗亭旁）* 请携带一寸免冠彩照及个人英文简历Niccolo Chongqing Niccolo is a collection of contemporary urban chic hotels with the most desirable, highly prized addresses. At heart, we are discoverers and re-discoverers of luxury experiences, styles and tastes. While our hotels are modern sophisticated spaces, we also value the timeless pleasures of impeccable hospitality from another golden era in travel. Underpinning everything we do is the desire to make life effortlessly luxurious.「尼依格罗」为一系列时尚雅致的城市酒店，坐落于中国各个城市的特选黄金地段。「尼依格罗」代表着大都市的潮流风尚；体验奢华享受的同時，也能感受到传统热诚的尊贵服务和优雅贵气。它不仅是一个酒店旗舰品牌，更是一种超越物质的奢华体验。 DISCOVERERSWe take our name from 13th Century explorer and trader Niccolò Polo (father of Marco) whose epic 20-year adventures opened China to the world. His life odyssey not only connected East to West, but also brought ancient and modern worlds together, opening trade between continents and dialogue between many different cultures. A discoverer, business leader, entrepreneur and global ambassador, Niccolò Polo and his remarkable exploits epitomise our brand spirit.探索者「尼依格罗」命名灵感源自足迹遍及全球的13世纪传奇探险家及商人Niccolò Polo（马哥孛罗之父），他长达20年的冒险之旅开启了中国之门。他的惊世旅程不仅连接东西方，把古代和现代世界联系起来，并且打开了欧亚大陆之间的贸易通道，以及多個不同文化的对话。他是一位探险家、商界领袖、企业家及全球大使，Niccolò Polo与他的非凡功绩代表了我们的品牌精神。 DESIRENiccolo is inspired by the undeniably seductive appeal of the luxury retail experience. With its exquisite merchandise and beautifully crafted, ever-changing spaces, luxury retail is all about creating irresistible desire. Intoxicating and gloriously indulgent, it is the ultimate aphrodisiac for the senses. The experience overwhelms, excites and delights in equal measure.欲望「尼依格罗」以奢华购物体验为灵感，魅力诱人，无庸置疑。透过精致时尚的商品，以及变化无穷的典雅空间，打造出奢华购物氛围，勾起难以抗拒的欲望。消费者沉醉其间，感到喜不自禁，获得极致的享受。这是让人赞叹、振奋而且充满喜悦的体验。 Niccolo Chongqing features 252 spacious, chic and elegant guestrooms including 21 suites. All rooms meld elements of contemporary fashion with style. The use of natural daylight, subtle and elegant earth tones combined with natural textiles and leathers accentuate the intricate detail and beauty of the interior design. The hotel also provides a fitness centre that includes a wellness spa with five treatment rooms, a 20-metre swimming pool and a spacious gym on the 52nd floor.Niccolo Chongqing offers a variety of dining experiences including Niccolo Kitchen, The Sky Bar and The Tea Lounge, taking guests on a journey of culinary discovery with its signature cuisines as well as classic and modern cocktails. With eight function rooms the spacious Niccolo Ballroom, the stunning Conservatory on the 61st floor and outside ceremonial garden, Niccolo Chongqing will become the city’s epicentre for conferences, events, weddings and celebrations. 重庆尼依格罗酒店设有252间典雅别致的客房，包括21间套房。所有客房融合了现代与时尚的风格。透过利用自然采光，将含蓄优雅的大地色系与天然纺织品和皮革结合，突显室内设计丰富的细节和美感。酒店的健身中心设有水疗中心、五间按摩房及位于52层的20米长游泳池和健身房亦能为客人带来舒适休闲的体验。重庆尼依格罗提供多种餐饮体验，包括欣厨、天际酒廊和悦廊，客人可走进美食之旅，品尝独特食品及经典和现代鸡尾酒。酒店另设有8个宴会室、位于61层的尼依格罗宴会厅和茵园礼堂，重庆尼依格罗将成为会议，活动，婚礼和其他庆祝活动服务的中心地带。 Niccolo Chongqing, the city’s first sky hotel, is conveniently located in Jiangbeizui, Chongqing’s new Central Business District, next to the famous Chongqing Grand Theatre. Guests will enjoy spectacular 360-degree views of the city including the world-famous Chaotian Gate or “Heavenly Gate” – the dramatic junction of the Yangtze and Jialing River. The green water from Jialing River mingles with the water from the Yangtze, creating a unique and picturesque sight. The world’s longest arch bridge, the Chaotianmen Bridge, is also visible from the hotel. Niccolo Chongqing is the perfect location for business and leisure travellers due to its close proximity to these attractions and many more.重庆尼依格罗为城中首间天际酒店，位于重庆市新中央商务区—江北嘴，邻近著名的重庆大剧院。客人可以360度观赏重庆市的醉人景致，包括位于长江和嘉陵江交界，世界著名的朝天门，又名“天门” ，嘉陵江湖水和长江的河水交织在一起，营造出独特和美丽如画的景象。客人亦可从酒店观赏到世界最长的拱桥 — 朝天门长江大桥。重庆尼依格罗酒店必定是商务和休闲旅客的首选。Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 所有应聘人员都享有平等的聘用机会。在您向我们求职以及在招聘流程期间，我们会收集有关您的个人信息，您所提供的个人信息和数据仅用于招募用途。