• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 奢华体验
• 时尚雅致
• 潮流风尚
• 时尚之旅
• 丰富活动
• 节日礼物

Customer Service宾客服务
·        Ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
·        Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
·        Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
·        Maintain positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
·        Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
 
Operational 营运
·        Ensure that minimum brand standards have been implemented.
确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。
·        Embrace all the standard of Niccolo Hotels Global expectations.
遵循执行全球尼依格罗酒店期望值。
·        Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
·        Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
·        Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
·        Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
·        Takes orders and serves Restaurants, Bars & Events to guest according to the established sequence and procedures.
根据所定的程序接受点菜并为客人服务食品及饮料。
·        Fully conversant with all aspects of the Micros Computer System.
完全了解Micros 电脑系统的各方面。
·        Ensures all Restaurants, Bars & Events items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护。
·        Takes guest order and serves items without unnecessary delay.
记录客人点菜并及时提供产品和服务，不得无故延误。
·        Familiars and have good knowledge of the Outlet’s Menu and Wine List.
熟悉并对餐厅菜单和酒单有相当的了解。
·        Up-sells beverage to increase the revenue.
促销饮品以提高营业收入。
·        Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
向餐厅领班/副理报告所有困难及问题，以便解决和跟进。
·        Maintains par stocks of beverages and guest supplies.
保持所有酒水和客人供应品的标准库存量。
·        Prepares mise-en-place according to the requirement and operation needs.
确保根据要求和运作需要做好餐前准备工作。
·        Clears and resets counters or tables.
清洁并重新摆设餐台和餐桌。
·        Prepares and serves Cocktail as requested.
根据要求准备及服务鸡尾酒。
·        Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.
在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。
·        Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
确保所有饮品在适合温度下的妥善储存。
·        Ensures all glasses are well polished.
确保所有杯具的光亮、洁净。
·        Assists in Bar stock inventory and maintains an accurate inventory record.
协助对酒吧的盘点并保持准确的盘存记录。
·        Submits request for replenishing the beverage items in the Bar.
提出补充酒吧饮品的申请。
·        Verify cash received ensuring only genuine money been collected.
核对收取的现金，确保所收现金都是真钞。
·        Verify all credit cards presented by guest within validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
·        Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
遵守财务部发出的关于收银及现金处理的政策和程序。
·        Report and explain any discrepancies in outlet checks, daily transactions and reports.
报告并解释在餐厅查账、每日转账和汇报中出现的差额。
 
Personnel 人事
·        Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持、证明并加强尼依格罗酒店价值观和文化的特点。
 
Other Duties 其他职责
·        Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
·        Ensures high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
·        Respond to changes in the Restaurants, Bars & Events function as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮及宴会部职能要求的变化做出反应。
·        Exercise responsible behavior at all times and positively representing the hotel and Wharf Hotels.
任何时间表现负责的行为，并以积极的形象代表酒店管理团队和九龙仓酒店集团。
·        Attend training sessions and meetings as and when required.
 需要时参加培训课程和会议。
·        Carry out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。

JOIN US ON A CONTEMPORARY CHIC JOURNEY TO THE BEACON OF THE FUTURE开启时尚雅致之旅 引领未来先锋Inspired by luxury fashion, Niccolo is a collection of contemporary chic hotels with the most desirable, highly prized addresses.品牌的灵感源自奢华时尚，「尼依格罗」为一系列时尚雅致的酒店，坐落于各城市的特选黄金地段。Underpinning everything we do is the desire to make life effortlessly luxurious for our guests.While Niccolo Hotels are modern sophisticated spaces, we also value the timeless pleasures of impeccable hospitality from another golden era in travel.我们的酒店是摩登与雅致的完美结合，让宾客体验奢华享受的同时，也能感受到传统热诚的尊贵服务和优雅贵气。Crowning the top floors of Suzhou International Square (IFS), the city’s tallest skyscraper and beacon of the future, Niccolo Suzhou is located in Jiangsu Province’s prestigious Suzhou Industrial Park. The hotel’s surrounding locale is embellished with tree-lined boulevards and willow trees along its picturesque canals and Jinji Lake.苏州尼依格罗酒店选址江苏省著名的苏州工业园区，位处于苏州国际金融中心之巅，是市内目前最高的摩天大楼，亦是引领未来的先锋。酒店被绿树成荫的林荫大道和柳树环绕四周，伴以风光如画的运河及金鸡湖景色。Niccolo Suzhou features 233 spacious, chic and elegant guestrooms including 20 suites. Guests are welcomed to the world of Niccolo by its City Insiders at the hotel’s Lobby 115 floors above the clouds, promising spectacular views as the city’s iconic landmark sky hotel.  Bringing together culture, gastronomy and breathtaking views to offer a variety of unique, sky-high destination dining experiences that are sure to delight the cosmopolitan palates of today’s global travellers as well as the city’s well-heeled locals, Niccolo Kitchen, The Tea Lounge and Bar 115 introduce the city’s gourmand aficionados to the art of dining and entertainment.苏州尼依格罗酒店拥有233间空间开阔、时尚雅致的客房；其中20间为套房。作为苏州市地标性的天际酒店，迎宾大堂设于115层的云端，城市风光尽收眼底；在那里，城市达人（City Insiders）将迎接宾客走进尼依格罗的世界。当文化、美食和盛景相遇，一系列别处难寻的天际用餐体验就此开启。无论是足迹遍布全球的旅行达人，还是洞悉城市脉动的本地行家，都能在这里收获纯粹的味觉享受。从欣厨、悦廊，到天际酒吧吧115，城市中的美食鉴赏家们将在此体悟烹饪之道，品味别样食趣。Niccolo Suzhou’s ultimate sanctuary of well-being and fitness, delivers an exquisitely sensorial experience. The spacious and well-equipped Wellness Centre, flooded in natural daylight, offers a new level of experiences to pamper guests’ inner and outer well-being.  The all-round wellness centre flows throughout the 117th level of the hotel, encompassing the Sky Pool with Jacuzzi, Sky Studio and Sky Gym, featuring a full scale of innovative exercise equipment integrated with the latest technology for an invigorating workout. 精品健康及健身项目，让苏州尼依格罗酒店成为了一处抚慰身心的休闲胜地。健身中心面积宽敞、设备完善、自然采光充足；全新境界的运动体验，让宾客获得由内而外的焕然新生。健身中心采用了环形布局，环绕着天际泳池及按摩池、天际运动室，以及天际健身房；先进器材及前沿技术，让宾客尽情释放活力。 The event spaces at Niccolo Suzhou situated on level 116 are the perfect venues for various occasions. The glittering 340 sq.m Niccolo Room can tailor its space and services to suit every variety of social and business event. Perched above the clouds, the one-and-only jewel box encased Conservatory is a breathtaking venue highlighting the exclusivity and privacy desired for special events, fashion shows or wedding ceremonies.  Medium and smaller function venues suitable for standalone meetings or breakout events offer an inimitable choice of flexible spaces. With attentive service and attention to detail required for important business meetings and elaborate occasions, Niccolo Suzhou is set to become the epicentre of stylish and luxurious events. 苏州尼依格罗酒店的活动场地设于116层，可用于举办各类活动。华丽典雅的尼依格罗厅面积达340平方米，可根据社交及商务活动类型进行个性化布置和服务配置。 独具特色的茵园礼堂犹如一个漂浮在云层上的珠宝盒，晶莹剔透令人赞叹；这处场地有着绝佳的私密性，非常适合举办特殊活动、时尚发布会或浪漫婚礼。中小型活动场地功能灵活，可用于举行会议或小组活动。苏州尼依格罗酒店将以贴心服务和细致呵护，妥善照料每一场商务会议及重要活动，让宾客在此收获兼具格调与品味的活动体验。*Niccolo Suzhou is entitled to modify contents on this webpage at any time without any notice. Niccolo Suzhou does not warrant the accuracy, completeness or latest data published on this webpage. All pictures and texts published on this webpage are for reference only, which are not the commitments or agreements made by the Niccolo Suzhou. All positions' compensation & benefits / duties & responsibilities are subject to the employment contract signed between both parties. *苏州尼依格罗酒店拥有对本网页内容进行随时更新之权利，事前将不会另行通知。苏州尼依格罗酒店不保证本网页展示的资料是否为正确、全面的最新数据。本网页内的所有图片、文字描述等均仅作为参考信息，不构成苏州尼依格罗酒店的任何要约或承诺。所有职位的薪资福利和职责义务以双方签订的劳动合同约定为准。