• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 奢华体验
• 时尚雅致
• 潮流风尚
• 时尚之旅
• 丰富活动
• 节日礼物

1.    To assist with managing Customer Service
 
Creating an environment where everyone in the department is focused on “creating that special experience” to deliver exceptional customer service.
HOW
•Actively seeking verbal feedback from customers and staff of all different sections
•Positively dealing with and learning from customer complaints and comments with follow up and feedback to the related Manager.
•Making sure all customer requests and queries are arranged fast and efficiently delivered.
•Offer assistance to other sections whenever is necessary.
•Be pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.
 
2.    To assist with managing the delivery of Service Standards
 
To ensure all standards for Service Delivery as identified in the Brand Service Standards and Guest Satisfaction Manual and delivered consistently throughout the department.
•Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service
•Having detailed knowledge of Departmental Standards
•Being able to explain the Standards to the team
•Assessing staff performance against Standards
•Monitoring Standards through regular Standards Review Checks
•Implementing and following though improvements identified
 
 
3.    To assist managing the operation
 
To plan, priorities organize and control the day-to-day operation
•Maintaining technical knowledge and skills required for the job
•Understanding other departments and implications for your own department
•To assist to plan ahead and ensuring adequate resources are available
•To assist managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods
•Ensuring that shift are reviewed and handovers and briefings are carried out
•To assist to establish good communication with related departments such as HSKP, ENG, SALES, F&B, etc…
•To organize your own monthly section meeting
•attend & participate in monthly communication meeting
 
4.    Managing the team
 
To assist to provide and communicate clear direction to the team
•Understanding the aims of the hotel and the department’s role in achieving it
•Communicating aims to the team
•To assist setting and agreeing to departmental objectives for self and team
•Getting members of the team to work co-operatively with others
•To assist keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos.
•Participate in departmental team activities.
 
5.    Managing Sales
 
 To seek out and maximize departmental and hotel revenue opportunities
•Being aware of potential highs and lows in the business
•To assist in controlling and pushing different incentive programs carried by sections (RB&E Incentive, Rooms upselling, Limousine upselling, etc…)
•Identifying, communicating and action potential sales leads
 
6.    Managing Financial Performance
 
To assist to supervise the financial performance of the department in line with the profit plan
•To assist with forecasting potential revenues and costs
•To assist controlling costs without compromising standards
•To assist communicating relevant financial information to the team
•To assist set up and maintain the leave plans for your section (Public holidays, Annual & Long service leave)
 
7.    Managing People Development
 
To assist to select, train, coach and develop people to meet current and future needs of the department and the hotel
•Understanding the quantity and quality of people needed to operate the department
•To assist carrying out selection interviews and making effective recruitment decisions
•To assist with ensuring that Standards Training and assessment is carried out
•To assist with regular reviews of individual & team performance against objectives & providing feedback
•To assist developing and implementing training plans to meet business needs
•To assist carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individuals training needs
 
8.    Managing Health and safety
 
To ensure the health, safety and well-being of customers and all team members
•Understanding relevant Fire Safety and Evacuation procedures & the implications on the operation of the department.
•Ensuring that safe and healthy working practices implemented at all times
 
9.    Carry out other tasks as directed by your supervisors
 
 
Other Duties 
 
§  Positively representing the hotel team and WHM.
 
§  Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
 
§  Ensure high standards of personal presentation and grooming.
 
§  Respond to changes in the RB&E function as dictated by the industry, company and hotel.
 
§  Attend training sessions and meetings as and when required.
 
§  Carry out any other reasonable duties and responsibilities as assigned.

JOIN US ON A CONTEMPORARY CHIC JOURNEY TO THE BEACON OF THE FUTURE开启时尚雅致之旅 引领未来先锋Inspired by luxury fashion, Niccolo is a collection of contemporary chic hotels with the most desirable, highly prized addresses.品牌的灵感源自奢华时尚，「尼依格罗」为一系列时尚雅致的酒店，坐落于各城市的特选黄金地段。Underpinning everything we do is the desire to make life effortlessly luxurious for our guests.While Niccolo Hotels are modern sophisticated spaces, we also value the timeless pleasures of impeccable hospitality from another golden era in travel.我们的酒店是摩登与雅致的完美结合，让宾客体验奢华享受的同时，也能感受到传统热诚的尊贵服务和优雅贵气。Crowning the top floors of Suzhou International Square (IFS), the city’s tallest skyscraper and beacon of the future, Niccolo Suzhou is located in Jiangsu Province’s prestigious Suzhou Industrial Park. The hotel’s surrounding locale is embellished with tree-lined boulevards and willow trees along its picturesque canals and Jinji Lake.苏州尼依格罗酒店选址江苏省著名的苏州工业园区，位处于苏州国际金融中心之巅，是市内目前最高的摩天大楼，亦是引领未来的先锋。酒店被绿树成荫的林荫大道和柳树环绕四周，伴以风光如画的运河及金鸡湖景色。Niccolo Suzhou features 233 spacious, chic and elegant guestrooms including 20 suites. Guests are welcomed to the world of Niccolo by its City Insiders at the hotel’s Lobby 115 floors above the clouds, promising spectacular views as the city’s iconic landmark sky hotel.  Bringing together culture, gastronomy and breathtaking views to offer a variety of unique, sky-high destination dining experiences that are sure to delight the cosmopolitan palates of today’s global travellers as well as the city’s well-heeled locals, Niccolo Kitchen, The Tea Lounge and Bar 115 introduce the city’s gourmand aficionados to the art of dining and entertainment.苏州尼依格罗酒店拥有233间空间开阔、时尚雅致的客房；其中20间为套房。作为苏州市地标性的天际酒店，迎宾大堂设于115层的云端，城市风光尽收眼底；在那里，城市达人（City Insiders）将迎接宾客走进尼依格罗的世界。当文化、美食和盛景相遇，一系列别处难寻的天际用餐体验就此开启。无论是足迹遍布全球的旅行达人，还是洞悉城市脉动的本地行家，都能在这里收获纯粹的味觉享受。从欣厨、悦廊，到天际酒吧吧115，城市中的美食鉴赏家们将在此体悟烹饪之道，品味别样食趣。Niccolo Suzhou’s ultimate sanctuary of well-being and fitness, delivers an exquisitely sensorial experience. The spacious and well-equipped Wellness Centre, flooded in natural daylight, offers a new level of experiences to pamper guests’ inner and outer well-being.  The all-round wellness centre flows throughout the 117th level of the hotel, encompassing the Sky Pool with Jacuzzi, Sky Studio and Sky Gym, featuring a full scale of innovative exercise equipment integrated with the latest technology for an invigorating workout. 精品健康及健身项目，让苏州尼依格罗酒店成为了一处抚慰身心的休闲胜地。健身中心面积宽敞、设备完善、自然采光充足；全新境界的运动体验，让宾客获得由内而外的焕然新生。健身中心采用了环形布局，环绕着天际泳池及按摩池、天际运动室，以及天际健身房；先进器材及前沿技术，让宾客尽情释放活力。 The event spaces at Niccolo Suzhou situated on level 116 are the perfect venues for various occasions. The glittering 340 sq.m Niccolo Room can tailor its space and services to suit every variety of social and business event. Perched above the clouds, the one-and-only jewel box encased Conservatory is a breathtaking venue highlighting the exclusivity and privacy desired for special events, fashion shows or wedding ceremonies.  Medium and smaller function venues suitable for standalone meetings or breakout events offer an inimitable choice of flexible spaces. With attentive service and attention to detail required for important business meetings and elaborate occasions, Niccolo Suzhou is set to become the epicentre of stylish and luxurious events. 苏州尼依格罗酒店的活动场地设于116层，可用于举办各类活动。华丽典雅的尼依格罗厅面积达340平方米，可根据社交及商务活动类型进行个性化布置和服务配置。 独具特色的茵园礼堂犹如一个漂浮在云层上的珠宝盒，晶莹剔透令人赞叹；这处场地有着绝佳的私密性，非常适合举办特殊活动、时尚发布会或浪漫婚礼。中小型活动场地功能灵活，可用于举行会议或小组活动。苏州尼依格罗酒店将以贴心服务和细致呵护，妥善照料每一场商务会议及重要活动，让宾客在此收获兼具格调与品味的活动体验。*Niccolo Suzhou is entitled to modify contents on this webpage at any time without any notice. Niccolo Suzhou does not warrant the accuracy, completeness or latest data published on this webpage. All pictures and texts published on this webpage are for reference only, which are not the commitments or agreements made by the Niccolo Suzhou. All positions' compensation & benefits / duties & responsibilities are subject to the employment contract signed between both parties. *苏州尼依格罗酒店拥有对本网页内容进行随时更新之权利，事前将不会另行通知。苏州尼依格罗酒店不保证本网页展示的资料是否为正确、全面的最新数据。本网页内的所有图片、文字描述等均仅作为参考信息，不构成苏州尼依格罗酒店的任何要约或承诺。所有职位的薪资福利和职责义务以双方签订的劳动合同约定为准。