• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 奢华体验
• 时尚雅致
• 潮流风尚
• 时尚之旅
• 丰富活动
• 节日礼物

Ensure that shift briefings are conducted to disseminate guest and hotel related information, discuss outstanding issues, highlight guest special requests, etc. for all agents to take note at the start of the shift.
确保每个班次召开交班会，将客人信息和酒店相关讯息传达给每一个员工，讨论特别事件和强调客人特殊要求等。
Oversees the punctuality and appearance of all shift Front Office agents, making sure that they wear the correct uniform and maintain a high standard of personal appearance
监督前厅部所有员工的仪容仪表和守时情况，确保他们根据部门的仪容仪表的规范着装整齐并保持高标准的个人卫生及外表。
Monitor guests are receiving the best possible service during check-in and check-out.
督导确保客人在入住登记和办理离店时能否得到尽善尽美的服务。
Assists in greeting and checking-in VIP and Long Stay guests, ensure all guests are well taken care of during their staying.
协助VIP客人及常住客的接待和入住登记。确保客人在店期间得到妥善照顾。
Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team. 
在工作的繁忙时段，出现在前厅区域, 确保前厅各个区域有条不紊的运作。
Maintain service standard and ensure hotel smooth operation during hotel full house situation.
在酒店满房情况下保证服务质量，确保酒店正常运作。
Maintains positive guest and colleague interactions with good working relationships. 
维护客人与同事间的良好关系。
Resolve discrepant rooms immediately. Co-ordinate with the Credit Manager to review the credit rating of in-house guests to handle high balance.
及时处理房态差异。与酒店信贷经理检查住店客人的消费并处理超额消费情况。
Lead Emergency Response Team to handle hotel emergency case such as fire alarm, bomb threat etc. and report to hotel management.
带领紧急行动小组团队处理酒店紧急事件，例如火警，炸弹恐吓等并报告给酒店管理层。
Maintain an incident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift.
完成每个班次日常工作报表并存档，未完成的工作及时交接给下一个班次。
Ensures the Night Audit process is carried out successfully. Check rate variance report every night.
确保夜审程序顺利进行。每晚检查房价差异报表。
Patron hotel outlets from time to time, rectify any defects and record, report to management if necessary.
不定时巡查酒店各营业点,发现问题及时现场整改并记录，必要时汇报酒店管理层。
To have complete knowledge of the operational systems at Front Office, Service Centre/Telephone and any other related systems.
全面了解前台、服务中心/电话和任何其他相关系统的操作系统。
To have knowledge of Niccolo Hotel’s standard operating policies and procedures.
了解尼依格罗酒店的标准运营政策和程序。
To have knowledge of Niccolo Hotel’s Programmes e.g. GHA DISCOVERY, FFP.
了解尼依格罗酒店的项目，如GHA DISCOVERY， FFP。
Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
维持部门组织、人员配备和保持生产力，根据预测入住率保证运营。
Identifies colleague training requirements and service improvement areas.
发现员工培训需求和服务提升空间。
Supervises and guides all colleague to ensure that hotel’s policies and procedures are adhered to.
监督和指导所有员工确保酒店的政策和程序得到遵守。
Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
合理利用和发展传播信息及沟通工作的交流工具和渠道。
Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests’ satisfaction.
及时、积极地从客人那里获得反馈，并通知相关部门为纠正反馈而采取的措施，以确保客人满意。
In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.
在所有事件中，向管理层和部门负责人提供报告，并采取行动避免任何事件、事故、盗窃和投诉的重复发生。
At the start of each shift, Duty Manager must familiarize himself/herself with:
每次轮班开始时，值班经理必须熟悉：
Room Situation in the Hotel and in the city 酒店和城市的客房情况
Checks on status of room blocks and discrepancies 检查房间区块的状态和差异
Colleague roster 员工班表
Monitors and follow ups on expected check ins and check outs 监督跟进入住和离店
Reports from the end of the previous shift 上一个班次的工作汇报
Correspondence bearing the current shift 当前班次所需资料
Limousine log 豪华轿车日志
Ensures the Night Audit process is carried out successfully.
确保夜间审核过程顺利进行。
Ensures that charges reflected in the “Interface Lost Postings” permanent folio are correctly transferred to the respective guests.
确保所有入账项目的费用正确地转移到相应的客人身上。
Is responsible for the smooth operation of the hotel.  He/she will make decisions on all matters involving guest contact with hotel employees.  In the absence of the Front Office Manager he/she has full authority on all decisions.
负责酒店的顺利运营。他/她将对所有涉及客人与酒店员工接触的事项做出决定。前厅部经理不在时，他/她有权做决定。
Inspects the lobby, Hotel’s public areas and the heart of house, taking corrective action where needed.
检查大堂、酒店公共区域和中心区域，必要时采取纠正措施。
Checks and ensures smooth traffic flow at hotel’s driveway.
检查并确保酒店车道交通顺畅。
Checks and verifies the “Rate Variance Report” and informs the Front Office Manager of any irregularities in rates accorded.
检查并核实“房费差异报告”，并将房费的任何违规情况汇报前厅部经理。
Checks on High Balance Reports on the weekends and on Public Holidays.
在周末和公共假日检查超余额报告。
Ensures that no-show report is handed over to the Front Office Manager to review no-show charges the next day.
确保应到未到房间预订的报表交给前厅部经理，以便第二天审核No Show费用。
Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.
确保打印所有相关报告并签字、归档或移交给早班。
Authorizes all rebates and paid-outs according to the limits set by Management.
根据管理层设定的限额批准所有减免和现金支出。
Ensures maximum safety of guests and employees during emergencies.  The protection of the hotel’s interest must be of major concern to him/her.
确保客人和员工在紧急情况下安全。保护酒店利益必须是他/她最关心的问题。
Is thoroughly familiar with available emergency services and the fastest way of obtaining them.
完全熟悉可用的应急服务以及获得这些服务的最快方式。
Ensures that the environmental initiatives are adhered to in the section and participates in community activities and programmes.
确保遵守环境保护倡议，并参与社区活动和方案。
Carries out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。

JOIN US ON A CONTEMPORARY CHIC JOURNEY TO THE BEACON OF THE FUTURE开启时尚雅致之旅 引领未来先锋Inspired by luxury fashion, Niccolo is a collection of contemporary chic hotels with the most desirable, highly prized addresses.品牌的灵感源自奢华时尚，「尼依格罗」为一系列时尚雅致的酒店，坐落于各城市的特选黄金地段。Underpinning everything we do is the desire to make life effortlessly luxurious for our guests.While Niccolo Hotels are modern sophisticated spaces, we also value the timeless pleasures of impeccable hospitality from another golden era in travel.我们的酒店是摩登与雅致的完美结合，让宾客体验奢华享受的同时，也能感受到传统热诚的尊贵服务和优雅贵气。Crowning the top floors of Suzhou International Square (IFS), the city’s tallest skyscraper and beacon of the future, Niccolo Suzhou is located in Jiangsu Province’s prestigious Suzhou Industrial Park. The hotel’s surrounding locale is embellished with tree-lined boulevards and willow trees along its picturesque canals and Jinji Lake.苏州尼依格罗酒店选址江苏省著名的苏州工业园区，位处于苏州国际金融中心之巅，是市内目前最高的摩天大楼，亦是引领未来的先锋。酒店被绿树成荫的林荫大道和柳树环绕四周，伴以风光如画的运河及金鸡湖景色。Niccolo Suzhou features 233 spacious, chic and elegant guestrooms including 20 suites. Guests are welcomed to the world of Niccolo by its City Insiders at the hotel’s Lobby 115 floors above the clouds, promising spectacular views as the city’s iconic landmark sky hotel.  Bringing together culture, gastronomy and breathtaking views to offer a variety of unique, sky-high destination dining experiences that are sure to delight the cosmopolitan palates of today’s global travellers as well as the city’s well-heeled locals, Niccolo Kitchen, The Tea Lounge and Bar 115 introduce the city’s gourmand aficionados to the art of dining and entertainment.苏州尼依格罗酒店拥有233间空间开阔、时尚雅致的客房；其中20间为套房。作为苏州市地标性的天际酒店，迎宾大堂设于115层的云端，城市风光尽收眼底；在那里，城市达人（City Insiders）将迎接宾客走进尼依格罗的世界。当文化、美食和盛景相遇，一系列别处难寻的天际用餐体验就此开启。无论是足迹遍布全球的旅行达人，还是洞悉城市脉动的本地行家，都能在这里收获纯粹的味觉享受。从欣厨、悦廊，到天际酒吧吧115，城市中的美食鉴赏家们将在此体悟烹饪之道，品味别样食趣。Niccolo Suzhou’s ultimate sanctuary of well-being and fitness, delivers an exquisitely sensorial experience. The spacious and well-equipped Wellness Centre, flooded in natural daylight, offers a new level of experiences to pamper guests’ inner and outer well-being.  The all-round wellness centre flows throughout the 117th level of the hotel, encompassing the Sky Pool with Jacuzzi, Sky Studio and Sky Gym, featuring a full scale of innovative exercise equipment integrated with the latest technology for an invigorating workout. 精品健康及健身项目，让苏州尼依格罗酒店成为了一处抚慰身心的休闲胜地。健身中心面积宽敞、设备完善、自然采光充足；全新境界的运动体验，让宾客获得由内而外的焕然新生。健身中心采用了环形布局，环绕着天际泳池及按摩池、天际运动室，以及天际健身房；先进器材及前沿技术，让宾客尽情释放活力。 The event spaces at Niccolo Suzhou situated on level 116 are the perfect venues for various occasions. The glittering 340 sq.m Niccolo Room can tailor its space and services to suit every variety of social and business event. Perched above the clouds, the one-and-only jewel box encased Conservatory is a breathtaking venue highlighting the exclusivity and privacy desired for special events, fashion shows or wedding ceremonies.  Medium and smaller function venues suitable for standalone meetings or breakout events offer an inimitable choice of flexible spaces. With attentive service and attention to detail required for important business meetings and elaborate occasions, Niccolo Suzhou is set to become the epicentre of stylish and luxurious events. 苏州尼依格罗酒店的活动场地设于116层，可用于举办各类活动。华丽典雅的尼依格罗厅面积达340平方米，可根据社交及商务活动类型进行个性化布置和服务配置。 独具特色的茵园礼堂犹如一个漂浮在云层上的珠宝盒，晶莹剔透令人赞叹；这处场地有着绝佳的私密性，非常适合举办特殊活动、时尚发布会或浪漫婚礼。中小型活动场地功能灵活，可用于举行会议或小组活动。苏州尼依格罗酒店将以贴心服务和细致呵护，妥善照料每一场商务会议及重要活动，让宾客在此收获兼具格调与品味的活动体验。*Niccolo Suzhou is entitled to modify contents on this webpage at any time without any notice. Niccolo Suzhou does not warrant the accuracy, completeness or latest data published on this webpage. All pictures and texts published on this webpage are for reference only, which are not the commitments or agreements made by the Niccolo Suzhou. All positions' compensation & benefits / duties & responsibilities are subject to the employment contract signed between both parties. *苏州尼依格罗酒店拥有对本网页内容进行随时更新之权利，事前将不会另行通知。苏州尼依格罗酒店不保证本网页展示的资料是否为正确、全面的最新数据。本网页内的所有图片、文字描述等均仅作为参考信息，不构成苏州尼依格罗酒店的任何要约或承诺。所有职位的薪资福利和职责义务以双方签订的劳动合同约定为准。